Purchased a RCA home projector on ***** at store * *****, (not my normal store) very he...

GetHuman-briandda's Returns issue with WalMart.com from November 2020

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Purchased a RCA home projector on ***** at store * *****, (not my normal store) very helpful clerk, I knew what I wanted and she answered all my questions. Went home and a few days later my daughter convinced me to buy a more expensive model. We did. Finally got around to returning the projector to my regular store (*** Wal Mart Drive, Winchester) on Monday, November *nd. After opening and examining the sealed package the returns clerk (great personality, very polite) suddenly said "I need a manager". Several minutes later a younger supervisor (?) appeared and curtly explained that 'certain electronics' can only be returned within ** days, and it was two days too late. I asked if two days made a difference, she replied it's 'Corporate Policy', "Sorry" and walked away. I'm a recently retired store manager and think of myself as a smart shopper, yet I don't recall seeing a posted ** day refund on electronics at either store. Did I miss it ? Shouldn't it appear on the receipt, especially at the electronics register? Are there no exceptions to 'Corporate Policy'?

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WalMart.com

Returns issue
Reported by GetHuman-briandda
Nov 6th, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 8573 others
0 customers following this

Timeline

GetHuman-briandda started working on this issue
Nov 6th, 2020 3:38am

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