I purchased an air conditioner from Walmart.com which I received on June **, ****. Arou...

GetHuman5247405's customer service issue with WalMart.com from September 2020

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The issue in GetHuman5247405's own words
I purchased an air conditioner from Walmart.com which I received on June **, ****. Around August **, less than ** days after installing it, it stopped working. I called Walmart after having little luck with the company that made it. On that date I was told by a customer service rep that they would request a refund through the third party seller. They said if I did not hear back within ** hours to call back because Walmart would stand by me and return my money. **After not hearing back from them I called again on August **. This time I spoke to three different people, the last one named Dave. He told me my money would be returned in about a week. After waiting two weeks with no refund, I called back on September * and was told a whole new story. No, they can't refund the money and they insisted they had no record of me calling the second time. (Of course my phone has the record)

GetHuman5247405 did not yet indicate what WalMart.com should do to make this right.

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Customer service issue
Reported by GetHuman5247405
Sep 9th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 7988 others
0 customers following this


GetHuman5247405 started working on this issue
Sep 9th, 2020 7:56pm

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