In May, I placed an online order for the Storkcraft Hoop Glider and Ottoman Espresso wi...

GetHuman3581860's Returns issue with from September 2019

Help with my issue
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman3581860's own words
In May, I placed an online order for the Storkcraft Hoop Glider and Ottoman Espresso with Gray Cushions, Order ********-******. I have been attempting to contact about this chair without success. I can't seem to get anyone to reply to my emails. This is the most uncomfortable glider rocker I have EVER owned! I know the return window expired August **, but I have been trying to reach someone about this unsuccessfully. Can you PLEASE do something to help me with this item? I can't even tell from my order status if it was a Marketplace seller, or directly from WalMart. Please help!

GetHuman3581860 did not yet indicate what should do to make this right.

How GetHuman3581860 fixed the problem
I waited for ** minutes for a callback using GetHuman's service. The estimated wait time was ** minutes. I finally gave up and called the number myself, expecting a ** minute wait. I was connected within a minute and the Customer Service Rep resolved my issue to my satisfaction.
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Returns issue
Reported by GetHuman3581860
Sep 13th, 2019 - 3 years ago
GetHuman3581860 shared how to fix
Seen by 13 customers so far
Similar issue to 8198 others
0 customers following this
Items needed
Order number
Full name
Email address
Billing address
Phone number on the order


GetHuman3581860 started working on this issue
Sep 13th, 2019 2:01pm
GetHuman3581860 confirmed the issue is fixed. Hooray!
Sep 13th, 2019 3:24pm