On ******* I took my **** Prius to your store ****** auto center for a service and oil...

GetHuman3044969's customer service issue with WalMart.com from June 2019

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The issue in GetHuman3044969's own words
On ******* I took my **** Prius to your store ****** auto center for a service and oil change. I paid the $**.** and was given a receipt showing a multi point service and inspection with all items either checked or replaced. The following morning at **:**am as I started a * hour trip to North Carolina my check oil light came on. I stopped and checked the oil level as nothing showing on the dip stick. with further inspection I found the tech had failed to install the oil filter. after walking approx. * mile to my home , I took my work truck to your store and spoke with asst. manager Marsha Lanius whose *st reaction after learning of my dilemma was "what do you want me to do about it". after some discussion she refunded $**.**, replaced the oil and filter and I did the work myself. I under stand I am one of thousands of customers and no harm, no foul will probably be your response, but you dodged a bullet on this one and I just wanted to tell you I think your service stinks and your tech should be fired. Respectfully, John Price

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WalMart.com

Customer service issue
Reported by GetHuman3044969
Jun 6th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 6736 others
0 customers following this

Timeline

GetHuman3044969 started working on this issue
Jun 6th, 2019 7:34pm