Hello, welcome to Walmart.com help center! In a few words, what do you need help with t...

GetHuman-rustycle's customer service issue with WalMart.com from January 2019

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The issue in GetHuman-rustycle's own words
Hello, welcome to Walmart.com help center! In a few words, what do you need help with today?*Customer said*Returning items to a store that were purchased online.*Walmart bot said*Before we connect you with an agent, please provide your Walmart.com account email address. If you don’t have a Walmart account, just reply “no”.*Customer said******@***.com*Walmart bot said*Please hold while I transfer you to a Customer Care Agent who can help you.*M*Agent said*Thanks for chatting with Walmart.com! I’m Mynor G and I’ll be assisting you today.*M*Agent said*Hello! how may I be assisting you today?*M*Agent said*I have not heard from you in a few minutes. Are you still there?*Customer said*Hi Mynor. I recently purchase two pair of Ben Hogan shorts online. The shorts arrived, but do not fit properly. I took them to a Walmart store ** miles from my home for an exchange, but was told I could not do that. I showed them the receipt which clearly stated I could return an item directly to a Walmart store. They directed me to you.*M*Agent said*I am truly sorry for this inconvenience, I will do everything I can to take care of this today for you.*M*Agent said*For security purposes can you please provide the order number and your full billing address?*Customer said*Billing address: James Clark*Customer said****** N. **th St, Phoenix, AZ ******M*Agent said*thank you for that information!*M*Agent said*and the order number please?*Customer said*I'd need to look the order up online for the order number, as the sales associate at the store did not give me back my original.*M*Agent said*for sure!*M*Agent said*I have not heard from you in a few minutes. Are you still there?*M*Agent said*I am going to close this chat for now. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com.*Walmart bot said*Your agent has left the conversation. You can close this chat window now or send another message to be connected to another agent.*Customer said*Are you still there?*Walmart bot said*Please hold while I transfer you to a Customer Care Agent who can help you.*L*Agent said*Thanks for chatting with Walmart.com! I’m Lorie May E and I’ll be assisting you today.*L*Agent said*Hi! I hope you’re having a great day.*Customer said*Hi Lorie. Mynor was very impatient. While I was trying to look up information she requested, she closed the chat.*L*Agent said*I’m sorry to hear that, James.*Customer said*I purchased some Ben Hogan shorts in November. They do not fit as advertised. I took them to a Walmart ** miles from my home for an exchange but was told I needed to return them to you. I showed the receipt which clearly states I can return an item to the store. Still no cooperation.*Customer said*Order ********-********Online order*Nov **, *****L*Agent said*Thank you for providing your order number. For security purposes, can you please verify your full billing address?*Customer said*My shipping info is: James Clark - ***** N **th St, Phoenix, AZ ******L*Agent said*Perfect! Thank you. Let me check this on my end and see what I can do.*Customer said*Thank you.*L*Agent said*You’re welcome.*L*Agent said*Just to confirm, you want to return an item? And you wanted a return label?*Customer said*I wanted to exchange for one size larger. But they wouldn't let me.*Customer said*I'll take a refund, though. However, I will not purchase them again if that is the case.*L*Agent said*I truly apologize, James. Once an order has been placed, we are unable to make any changes to the order.*Customer said*Why wouldn't the store take them as the receipt CLEARLY STATES?*L*Agent said*I do apologize, as per policy, we are not allowed to change anything in any order.*L*Agent said*If you wish for refund, kindly go to the store for faster transaction of your refund.*Customer said*I'm confused.*Customer said*I told you the store would not do anything to help. You offered a refund. Now you're telling me I have to take the items back to the store again???*Customer said*That's it. I'm done with online Walmart shopping. I'll give the **** things to St. Vincent DePaul before I'll go through all that **** at the store again. I'm making a copy of this a forwarding to whoever wants to ignore it. Thank you again.*L*Agent said*I really apologize for the confusion. No worries, I will take care of this for you. I’ll submit an escalation for your faster transaction of your refund.* **And that was the end of it! She logged off before I could respond. I finally, FINALLY, was able to get to speak to a live representative after searching your Walmart.com site for over ** minutes for a *. I wanted to find an email address, but NO, we can't have that. I'm finished with you people. **Sign me:*Disgusted Ex-Walmart shopper

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WalMart.com

Customer service issue
Reported by GetHuman-rustycle
Jan 11th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4747 others
0 customers following this
Items needed
Order number
Full name
Email address
Billing address
Phone number on the order

Timeline

GetHuman-rustycle started working on this issue
Jan 11th, 2019 9:21pm