Coming home from work this evening I decided to go to the Walmart store in Fredericksbu...

GetHuman1534336's customer service issue with WalMart.com from November 2018

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The issue in GetHuman1534336's own words
Coming home from work this evening I decided to go to the Walmart store in Fredericksburg VA and purchase items on my grocery list. I brought my items to the self scan and I needed the cashier to O.K. my purchase of a bottle of wine that was in my groceries. I'm ** years old and The clerk Ivan came over demanded to see my I.D. I said I'm over ** and my son is **, he did not get the joke, anyway he demanded to see my I.D. for the purchase and I gave him my valid Virginia Drivers license. Ivan inspected it and notice a slight crack in my Drivers license which showed I was ** years old. He said it's not valid and I needed another form of I.D. I said you can't accept it I do not want to purchase any of the groceries. He said it's Walmart policy. I said please cancel my grocery items purchase and left. I get to my car and the Walmart pay charged my account for the groceries anyway. The store Manager had to refund the charges for the grocery items I did not purchase which Walmart Pay charged my credit card*I'd highly recommend you review your wine selling policy to people clearly over **, I will no longer purchase my groceries at walmart if wine or beer is on the list. Food Lion, Lidl, Kroger, Whole Foods and Aldi never even ask for my ID nevermind considering invalid if had a slight crack in it.*Also there should be a way to cancel the entire purchase using walmart pay and the cashiers should know how to do this.*Sincerely,*Ray Jacobsen

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WalMart.com

Customer service issue
Reported by GetHuman1534336
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 2988 others
0 customers following this
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Timeline

GetHuman1534336 started working on this issue
Nov 10th, 2018 6:09am

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