I purchased a phone on sale and also purchased a service plan for **$. I was told they...

GetHuman-mzcooke's customer service issue with WalMart.com from August 2018

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The issue in GetHuman-mzcooke's own words
I purchased a phone on sale and also purchased a service plan for **$. I was told they would repair the phone if it was dropped. My son dropped it and I called the service number. They told me they could not repair it, but would refund my money for an additional $**. I told them that the phone now cost an additional $*** for the same model and I was told at Walmart that it could be repaired. They said that they would not repair it and sent me a refund check. I want the same phone, but I have already paid for the service plan and the additional $** (that I wasn't told about) and cannot buy the same phone for the original price. I would like to repurchase the phone for the original price.
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WalMart.com

Customer service issue
Reported by GetHuman-mzcooke
Aug 10th, 2018 - a yr ago
I have an issue with WalMart.com too
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GetHuman-mzcooke started working on this issue
Aug 10th, 2018 2:45am