I was called by Walmart after they filled a prescription for me and told me the card I...

GetHuman-swimgato's customer service issue with WalMart.com from July 2018

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The issue in GetHuman-swimgato's own words
Get a prescription re-filled ... I was called by Walmart after they filled a prescription for me and told me the card I used for it was no longer in their system and they had no info on myself. I stopped today and talked with pharmacy and was told they no longer covered my prescription by the card I used. I have a PreScript card issued by Philadelphia American Insurance and have used it for over ** years. Why did Walmart stop the use of my card and I was never notified that they would not use it anymore. The Insurance Co. did not cancel..Walmart did. I want to know why. I cannot afford to pay full price for my medication. Please let me know as soon as possible as I need this prescription. It is a heart medicine.*Thank you. Juanita Buroker****-***-****
I have heart problems and this pill is necessary.*My heart doctor prescribed it.
By accepting my card and re-filling the prescription.
I have been a customer of Walmart Pharmacy for a long*time...over ** years.
I went to the pharmacy to check every thing out and was*told everything I just told you.
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WalMart.com

Pharmacy
Customer service issue
Reported by GetHuman-swimgato
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 7 customers so far
Similar issue to 938 others
0 customers following this
Items needed
Order number
Full name
Email address
Billing address
Phone number on the order

Timeline

GetHuman-swimgato started working on this issue
Jul 5th, 2018 8:59pm
GetHuman-swimgato indicated the issue is not fixed yet.
Jul 7th, 2018 4:15pm
GetHuman-swimgato indicated the issue is not fixed yet.
Jul 7th, 2018 4:23pm
GetHuman-swimgato indicated the issue is not fixed yet.
Jul 9th, 2018 11:49am