RE: Order ***************I received this item on Jun **, ****. This was for a project...
GetHuman-cm_kuber's customer service issue with WalMart.com from June 2018
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The issue in GetHuman-cm_kuber's own words
RE: Order ***************I received this item on Jun **, ****. This was for a project that my Granddaughter is working on, she picked it out and I ordered it for her. The problem is once we received it she realized that it is not the correct type of thermometer that she needs. I immediately requested a return*refund and on Jun **, ****, Walmart sent this email:**Hi Christine K.**We've contacted Home etc. on your behalf. Someone from their team will contact you within * business day.**Sales Order ID: **************Item ID: **********Item: Greenpro Temperature Gun Non-Contact Infrared Thermometer (Black*Yellow)**Thank you, *Walmart Customer Service Team**My problem is no one from Home Etc has contacted me and I can not find them on the internet so I have no way to contact them for a refund except through Walmart's Customer Communication Platform. Your policy clearly states: "Walmart requires sellers to respond to customer emails within * business day of receiving the message. Walmart will keep a copy of each email sent and received and we may review them to resolve disputes, improve customer experience and assess seller performance."**Home Etc has not responded to my message that was sent on Jun ** so I am asking that you please intercede on my behalf. This has not been a "Return made easy", I am very upset with both Home Etc and Walmart.com. The fact that not only has the seller ignored any attempts to resolve this problem but they seem to be internet invisible (which I find rather odd in today's global market). Why don't they have a website? This makes me question Walmart's integrity when choosing to contract a seller for space on Walmart.com. What reputable company is without a website? * Walmart requires a *-day response from the Marketplace seller yet there is no follow-up email or phone call to ensure that the seller made good on their end. If Walmart has a policy in place then why don't they have a system in place to hold the seller accountable? Walmart wants to improve customer experience, my suggestion is putting some sort of * or * day auto-generated email to the customer with the simple question "Have you heard back from xxxx seller yet?" *Respectfully,*Christine K.
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