I paid about $** for shipping for express shipping and didn't get express - Have my shi...

GetHuman613373's Refunds issue with Target from April 2018

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The issue in GetHuman613373's own words
Have my shipping charge refunded ... I paid about $** for shipping for express shipping and didn't get express
Casey: Hi! My name is Casey. How can I help you today?Me: order details ************** I paid extra for this to be there today. I still want item (it now says tomorrow) but I should get my shipping money backMe: My name is Jackie Noble email *****@***.comCasey: I’ll be sure to check your order status and help you on this right away.Casey: Thank you for the order details.Casey: Would you mind waiting a few minutes while I check into that?Me: i'll wait I want my grandsons shoes to ship as soon as possible but I do believe I should get a credit to my visa for shippingMe: I'll wait no problemCasey: Thanks for waiting. I appreciate your patience.Casey: I see your order was placed yesterday, and it is scheduled to ship today.Casey: As estimated delivery date is not passed we cannot waive off shipping charges.Casey: Your order will be delivered by tomorrow.Me: i received an email saying it would be arriving today my bill was $** and change and the shoes were only ** I paid for expressCasey: I understand but we cannot deliver on the same date when the order is placed.Casey: Estimated delivery date f your order is April **th.Me: They were ordered yesterday Wed morningMe: I received an email saying the shoes would arrive todayCasey: I would suggest you to wait till tomorrow. If you don't receive your order by tomorrow you can contact us back we will waive off $** shipping charges.Me: I paid fifteen dollars to and when I ordered yesterday it said they would arrive todayMe: by tomorrow ...no the shoes should have arrived today. I understand they won't arrive until tomorrow but I should get the shipping credited todayCasey: As estimated delivery date is not passed we cannot waive off shipping charges.Me: I order a lot from Target and this is not acceptableCasey: Let me transfer you chat to our specialist team they will help you better with this.Please wait while we transfer your chat to the next available agent.Mike is your new agent for the chat session.Mike: Hi, my name is Mike. I’m a specialist in Target.com. Please give me a moment to review your contact.Me: So have to accept that yesterday when I paid fifteen for express shipping and it said they would arrive today for that amount and they aren't arriving until tomorrow I can't get my fifteen credited today that is crazy.Me: thanksMike: Thanks for holding. I know how important it's to receive what you're expecting within a reasonable timeframe and have shared your concerns with Target's leadership team. With this order still within the estimated delivery date of ******* provided we're not able to issue refund on shipping charge.Me: Okay I will not order from Target again. I understand my grandsons shoes won't arrive until tomorrow and I would be okay with that but not to pay the fifteen for shippingMe: I paid almost the same cost for shipping as the shoesMike: I appreciate your feedback and will share your comments with Target's leadership team. Shipping and handling fees are based on the package weight, size, dimensions, and where it’s being delivered.Me: I also placed three other orders this week, a good customer should not be treated like this. I also will cut and paste all this documentation and sent it to corporate. I just want the shipping waivedMike: I understand your frustrations, if your order doesn't arrive by the estimated date of ******* please contact us with the case number ******** that we have on file for you concerning this complaint.Mike: I haven't heard from you yet. Please let me know if you need further assistance.Me: If you can't refund shipping there isn't anything to do....I have a picture of the baby shoes and the words arriving by Thursday April ** so that is what I will send with this caseMe: My problem was not resolved. The email I received was not accurate and I paid too much for shippingMike: Thanks for taking the time to share your additional thoughts about your experience. I'm sorry, but we aren't able to offer any other options for this situation.Me: won't order again
Refund my shipping amount
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target.com and online chat
Refunds issue
Reported by GetHuman613373
Apr 20th, 2018 - 8 mons ago
I have an issue with Target too
Not resolved
Seen by 8 customers so far
Similar issue to 2262 others
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GetHuman613373 started working on this issue
Apr 20th 12:26am