Returned a phone to a Sprint location to end the lease and cancel the line, only to fi...

GetHuman3444145's customer service issue with Sprint from August 2019

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The issue in GetHuman3444145's own words
Returned a phone to a Sprint location to end the lease and cancel the line, only to find out months later that Sprint sent me to collections for the amount of the phone that I returned. I received a packing slip as confirmation for the trade in from the store but to this day the tracking number shows NO INFORMATION. It does however show that I in fact did return the phone. It's been a nightmare.
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Sprint

Customer service issue
Reported by GetHuman3444145
Aug 18th, 2019 - 2 mons ago
I have an issue with Sprint too
Not resolved
Seen by 4 customers so far
Similar issue to 7279 others
0 customers following this
Timeline
GetHuman3444145 started working on this issue
Aug 18th 5:13pm
GetHuman3444145 indicated the issue is not fixed yet.
Sep 3rd 1:08am