What Questions Should I Ask Sprint When Shopping for a Cellphone Provider?

Carefully evaluate your needs in both a phone and a phone plan. Determine your average data usage, and what you'll need your phone to be capable of. Once you know the answers to these questions, you can ask your Sprint customer service representative how to pick a phone and a phone plan which meets these needs, at a price point you can afford.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

If you're in the market for a new cell phone service provider, you'll want to get the best deal that meets your individual needs. Sprint, which has recently merged with T-Mobile, offers an array of phones and plans to complement them. When shopping for a new phone plan, keep these questions in mind.

Data Usage

How do you plan to use your phone? Do you plan to make a lot of phone calls? Will you usually be near a solid WiFi connection? Or will you rely on your phone as a tether for other devices? How often do you send and receive text messages? The type of data you use will determine the plan you should sign up for.

Family Plans

If you plan to pay for several separate phone, also ask the people sharing this plan with you how they use their phones.

Once you have a rough idea of how often you plan to use 4G/5G connections, WiFi hotspot tethering and SMS/MMS messaging, ask your Sprint customer service representative which plans offer the best prices.

Upgrades

If you already have your own phone, go ahead and skip this section. However, many customers looking for a new cell phone plan also want the phone to go with it. Sprint currently offers customers two main options. You can either buy the phone outright, or sign a lease agreement. This agreement requires you to pay an extra fee on top of your monthly bill, but after 18-24 months, the phone becomes yours. Note that some phones also require a down payment when signing this agreement.

As with data usage, figure out what type of phone suits your needs. If you plan to play a lot of mobile games, for instance, you'll want a phone with lots of storage space and a large screen. If your phone will be used for things like Instagram or TikTok, focus on the cameras instead. Once you know the type of phone you'll need, you can ask the Sprint customer service representative to show you phones in your price range.

Accessories

Along with the phone itself, ask about any accessories which come with the phone. One good example is headphones. Many newer phone models are moving away from the standard 3.5mm headphone jack and towards Bluetooth earbuds. Use of one or the other usually boils down to personal preference, so make sure the phone you're looking at supports what you want.

Extra Add-Ons

The last thing you should ask the Sprint representative is about any extra hidden fees or taxes. These add-ons can inflate your anticipated cell phone bill by up to 33%. Some common examples of such add-ons might be state sales taxes, theft or damage insurance, extra charges for using data while roaming, or the vaguely worded "service fee." Additionally, Sprint charges an early cancellation fee if you terminate your plan early, usually before the 18 or 24 month term has completed. These fees can be as high as $250, and apply individually to each line on a family or group plan. Make sure you know any extras which will appear on your phone bill, and which ones are optional.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Questions Should I Ask Sprint When Shopping for a Cellphone Provider?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Sprint Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sprint in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Questions Should I Ask Sprint When Shopping for a Cellphone Provider? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Sprint

Asked 3 years ago
Updated 2 years ago
Viewed 1,511,442 times
Sprint
shopping for Sprint phone
Sprint customer service questions
Sprint phone plan questions

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!