Does Sprint Have the Best Customer Satisfaction for Cellphone Service?

This article discusses the customer satisfaction of Sprint. It discusses the sections listed on the company's website which include an extensive how-to section as well as an area where consumers can search for help. Also shared is the fact that Sprint has a customer satisfaction rating that is well above average based on reviews found on Consumer Affairs.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Does Sprint Have the Best Customer Satisfaction For Cellphone Service?

Sprint, a cellphone provider who recently merged with T-Mobile, is a popular choice with many consumers. Sprint has a satisfaction rating that is well above average according to Consumer Affairs. The professionalism of customer service representatives was one reason customers left positive reviews. The inability of customer service representatives to solve issues immediately was listed as a reason for negative reviews being left by consumers.

Sprint's website is very easy to navigate. It is so important to be able to find answers to your problems with your cellphone service quickly, and Sprint obviously took that into consideration when they created their website. The How-To section covers how to get started as a customer, billing questions, how to manage your account, how to manage services, orders, upgrades and more. There is also an area where you can search for help. In addition to the website, they also offer an app for customers to use. Contacting Sprint directly is also an excellent way to get help as a consumer.

Problems with cellphone use require service from customer service representatives who are knowledgeable as well as professional. It is also helpful if they are courteous. Informative help from customer service representatives was one reason positive reviews were left on Consumer Affairs by Sprint customers. They also mentioned the professionalism and courtesy of the customer service representatives who took their calls and resolved their issues.

Customers who left negative reviews on Consumer Affairs spoke of not being able to get help for their issues when they reached out. It was also mentioned that customers had to speak to customer service representatives many different times before their issue was resolved. This resulted in frustration on the part of the cellphone customers.

Cellphone consumers rely on their devices. When an issue arises that they need help with, the ability to contact a customer representative who is professional and able to resolve the issues in a quick manner is what they expect. Being listened to by someone who is courteous is another aspect of customer service that consumers desire. Reach out to Sprint with your questions.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Does Sprint Have the Best Customer Satisfaction for Cellphone Service?

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Why does GetHuman Write How-to Guides for Sprint Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sprint in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Sprint Have the Best Customer Satisfaction for Cellphone Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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