How Do I Cancel My Sprint Service?

Sprint is a telecommunications company with headquarters in Kansas, USA. The company has origins back to a business in 1899 called the Brown Telephone Company. Today, Sprint serves over 54 million subscribers in the United States. It offers its customers wireless plans as well as devices such as phones, tablets, watches, and accessories. If you're unhappy with your Sprint service and want to cancel your service, follow these simple instructions.

Cancel By Calling Sprint's Customer Service

Unfortunately, you cannot cancel your Sprint service online. You can call Sprint's customer service line. Explain that you would like to end all of your services. The customer service representative will likely try to offer your promotions or discounts to get you to stay, but try to be firm and polite in your request to leave. Ask the customer service agent all the questions about canceling your service including what fees might apply and when these fees will be charged. If you have an outstanding contract with Sprint, some cancellation fees and charges may apply for ending early and for an outstanding balance on your device.

You should receive a confirmation email when your service is canceled. Keep the agent on the line until you receive this email and have a chance to review it.

Switch to Another Carrier

Note that if you choose to go with the above option and cancel directly through Sprint, you will have service terminated immediately and lose your number. If you're attached to your number and want to keep it, you can go to a new mobile carrier. When you sign up with a new mobile provider, they can switch over your number (usually at no cost) and cancel your service with Sprint on the spot. This is also a great option if you prefer not to deal with Sprint directly.

If you switch to a new provider, it might take several hours before you receive an email from Sprint verifying that your service has been canceled with them.