How Do I Downgrade My Sprint Package?

Sprint is an American telecommunications company that provides wireless mobile and Internet services. Originally founded in 1899 with roots in the Brown Telephone Company, it has now grown to become the fourth-largest mobile network provider in the U.S. Today, Sprint serves over 54 million customers. If you're a Sprint customer and need to downgrade your package, follow the steps outlined below.

Note to change your plan, you must be the account owner or an authorized user on the account. You can change your plan whenever you want without extending your contract. However, available plans to you may vary based on your eligibility. Switching plans may result in the loss of service add-ons or discounts. And, device and term restrictions may apply.

Once you have made the changes, your new plan change will be reflected on your next bill. Once a plan change is made, you cannot reverse back into your old plan if it's no longer offered. However, you can always change to other available plans at any time.

Downgrade Your Sprint Package Online

1. Go to https://www.sprint.com/
2. In the top right corner, select ‘Sign In.'
3. Sign in to your account with your username and password.
4. From the menu, select ‘My Sprint' and ‘Change Plan.'
5. If you have multiple devices with Sprint, click on the device you want to downgrade.
6. Choose your new plan from the displayed options. The options will include plans that are in abundance to your current plan, so make sure you choose a downgraded option.
7. Select ‘Add to Cart' at the bottom of the page.
8. Plan add-ons will display on the screen. Choose any if you wish to.
9. Select ‘Continue.'
10. Select ‘Checkout.' Review your plan and make changes as needed.
11. Scroll to the bottom and select ‘Complete plan change.'
12. A confirmation email will be sent to you with the new plan details.

Call into Sprint Customer Service

If you are having difficulties with the steps outlined above, you can call into the Sprint customer service line. You will need to provide personal and account details to confirm your identity as the account owner or an authorized user. Next, ask the customer service agent to walk you through all the downgrade package options. Choose the option that best works for you. Make sure to keep the customer service representative on the line until you have received a confirmation email about the plan changes and have reviewed the details.

Contact Sprint Customer Service Via Live Chat

You can also contact Sprint Customer Service via their live chat functionality. As always, you will have to provide information to prove your identity. After chatting with the customer service representative about all of your downgraded options, choose a new plan. Make sure to keep the customer service agent on the chat until you have received the email confirming your new plan.