How Do I File a Complaint with the Sprint Corporate Offices?

Sprint Corporation is a United States telecommunications company that provides domestic wireless services and international internet services. Sprint serves the US, Puerto Rico, and the US Virgin Islands. Sprint is publicly traded on the New York Stock Exchange. The telecommunications company employs over 31,000 and continues to be a presence in the mobile device industry. Sprint is headquartered in Kansas in a humongous complex with about half their entire staff working there.

Sprint has distinctly different services for their corporate customers and for residential customers. The problems encountered by corporate customers are different from those faced by individuals. Therefore, there are different ways to file complaints for corporate customers and individual Sprint users.

Most complaints filed by Sprint users are sent to their customer support team. However, if you want to file a complaint explicitly with the corporate offices in Kansas, you use the following avenues:

Website

You can contact the Sprint corporate offices and file a complaint directly from the Sprint website by following these steps:

1. Open the Sprint website and log in if you have an account
2. Scroll to the bottom of the homepage and click 'About Us'
3. You will be directed to the company info age where you will see several tabs at the top including 'Contact Us'
4. Once you click the tab, a 'Request Info' page will appear
5. Fill in the necessary fields and include details of the complaint you are filing. When you are finished, click 'Submit' to send the complaint.

There is also a live chat option on the website that you can utilize to file a complaint with Sprint's headquarters.

Phone

You can call the Sprint corporate offices phone number and file a complaint. Though it will be odd since most complaints are filed directly with customer service or corporate care, they will pick your call. You can call Sprint Headquarters directly through a number you should retrieve from GetHuman. You can also call the company directory and find out the number for the exact department to which you want to file a complaint. Sprint is an extremely large company so the latter option is advised.

Mail

Sending mail is definitely the slowest method of filing a complaint with Sprint's corporate offices but probably the surest one. You can write a letter and send it to the Sprint headquarters at 6200 Sprint Pkwy. Overland Park, KS 66251. There is a reason posting a letter is referred to as snail mail and that is because it is slow. Present your complaint in as mild and respectful a manner as possible. A typed letter is also preferred to a handwritten one. The good news is that unless you type the wrong address, you are assured that your complaint will reach Sprint's corporate offices. If you are close enough to the headquarters you can deliver the letter yourself. Do not expect a complaint to be rectified soon if presented through mail since there are thousands of complaints filed in this manner.

Email

Sprint customers have several options at their disposal if they decide to file a complaint with the corporate office through email. Sprint's corporate website has direct email addresses where customers can write the public policy department, consumer product department and corporate team among others. Once you decide which address you prefer to write to, write a concise email detailing your complaint and send it. A reply should be sent within a day.

Help Desk

The option of last resort for filing a complaint with Sprint's corporate offices is their online help desk. Complaints presented through the help desk take an average of 59 hours to fix. You can find the link to the help desk on GetHuman.