How Do I Report a Problem with My Sprint Internet Service?
Internet has provided the world and modern society with so many benefits, but even with technology getting better, there can be kinks to work out. It's always best to report problems as soon as possible to the appropriate department. Sprint, for example, has a separate page to report network issues and then all other problems are on a different page. You can choose to self-help our problem or call or chat with Sprint's customer service.
Sprint can trace its origins back to 1899 and was a pioneer in offering internet services as early as 1992, one of the first companies to do so. Internet has come a long way since then but as with all advancements, there are growing pains. So what do you do if you're having problems with your internet? Read on, this guide will show you how to reach Sprint customer service. Please note, the information provided is for customers who existed with Sprint before the merger with T-Mobile. For newer customers who came after the merger, please get in touch with T-Mobile.
For Network Issues
You can report these issues online or by using the app.
For online reports, go to https://www.sprint.com/en/support/report-an-issue.html and sign into your account.
On the app, click or tap on Support and then select Pinpoint Your Experience.
Self-help With Other Issues
Existing customers can go to https://www.sprint.com/en/support.html and select the topic that best reflects their issue. If you're a new customer who came after the merger with Sprint and T-Mobile, please go to https://www.t-mobile.com/support or click on the T-Mobile support link beneath the Sprint support search field.
Reaching Sprint
- By Chat, please go to https://www.sprint.com/en/support/contact-us and click on the chat option.
- By phone, Sprint's customer service can be reached Mondays through Fridays, 8 A.M. until 5 P.M.
- By mail, you can also write them but you must include your name, phone and account numbers. But keep in mind that this address does not accept device returns. KSOPHT0101-Z4300
6391 Sprint Parkway
Overland Park KS 66251-4300 - You can also check for the customer service number on your statement to reach Sprint.
Information on Sprint's Return and Exchange Policy
For information ranging from returning your device for a refund, replacements and repair, to limitations and fees, please visit https://www.sprint.com/en/legal/return-and-exchange-policy.
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