This issue is still not "fixed."

GetHuman1028035's customer service issue with Sprint from August 2018

Help with my Sprint issue
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1028035's own words
Find an app or other means of identifying voicemails that are made to my phone *. Voicemail is NOT listed in current apps, however voicemail is activated and functioning. ... I would like to add a voicemail app to my Samsung S* phone. Can you help me? It is not listed in Notifications. Phone has been updated as well as PRL updated. Voicemail is active but does not show any icon after VM is left by callers.
I would only be notified of a missed call* no way to know if a voicemail was left by caller unless I actually called my Voicemail by depressing "*" on my phone keypad to contact voicemail. Frustrating because not all callers leave a voicemail, so I am adding to my minutes used unnecessarily.
GetHuman1028035 did not yet indicate what Sprint should do to make this right.
I've been a Sprint customer for many years via Credo. Credo's only option was to do a factory reset, but this is an extreme measure if all else fails.
Efforts already noted above.
I have an issue with Sprint too
How GetHuman1028035 fixed the problem
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Sprint

Samsung Galexy S*
Customer service issue
Reported by GetHuman1028035
Aug 23rd, 2018 - 4 mons ago
I have an issue with Sprint too
Fixed
Seen by 12 customers so far
Similar issue to 2271 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number
Timeline
GetHuman1028035 started working on this issue
Aug 23rd 5:02pm
GetHuman1028035 indicated the issue is not fixed yet.
Aug 24th 1:14am
GetHuman1028035 indicated the issue is not fixed yet.
Aug 24th 6:14pm
GetHuman1028035 indicated the issue is not fixed yet.
Aug 24th 10:59pm