Hi, I check my account every month for overages. This month I did not and I have a...

GetHuman834572's customer service issue with Sprint from June 2018

Help with my Sprint issue
The issue in GetHuman834572's own words
Hi, I check my account every month for overages. This month I did not and I have a $*** phone bill to pay that is usually around $***. I never received the emails about the percentage of data I had left during the month on my account. When I reach my data for the month I Login to My Sprint account and cut the data to my son and daughter's off until the next billing cycle starts. Will you please credit my account for the overage of data since I never received notification that I was being charged? I went to the store earlier today to change my plan to unlimited. Oh, I never received an invoice for the current bill. Thank you for your time in this matter. Melinda Bryant, ***.***-****
GetHuman834572 did not yet indicate what Sprint should do to make this right.
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Sprint.com*chat The person I was chatting with solved my problem in a very professional way.
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Sprint

Customer service issue
Reported by GetHuman834572
Jun 29th, 2018 - a yr ago
I have an issue with Sprint too
Fixed
GetHuman834572 shared how to fix
Seen by 4 customers so far
Similar issue to 1069 others
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Timeline
GetHuman834572 started working on this issue
Jun 29th, 2018 8:17pm
GetHuman834572 indicated the issue is not fixed yet.
Jul 2nd, 2018 12:40pm
GetHuman834572 confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 11:41am