My wife and I left Verizon and came to Sprint we purchased * note * from a store in Roa...

GetHuman821004's customer service issue with Sprint from June 2018

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Help with my Sprint issue
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Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
GetHuman821004's next move: have a Sprint rep call.
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The issue and preferred resolution, in GetHuman821004's own words:
My wife and I left Verizon and came to Sprint we purchased * note * from a store in Roanoke VA her phone has never worked right first it was her S-pin, now she can't receive calls from our son and loses signal while traveling through the following states. SC GA NC MS FL TN AK and we have been to * or * stores with no results blamed on towers. My complaint I make my payments every month on a phone that is defective. All I request is to get another Note * this phone was defective upon purchase (NEVER) damaged both my sons use this phone one Active Duty the other ***% disabled Navy and the Nursing Home has this number. Please make good on your product.
I trust that Sprint will make this right and come up with a resolution that is fair.
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Sprint

Customer service issue
Reported by GetHuman821004
Jun 26th, 2018 - 2 mons ago
I have an issue with Sprint too
Not resolved
Seen by 7 customers so far
Similar issue to 1002 others
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Timeline
GetHuman821004 started working on this issue
Jun 26th 2:25am