Received a packet to mail back a device. We have never had a Sprint account or device...

GetHuman-nkhelsel's customer service issue with Sprint from April 2018

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The issue and preferred resolution, in GetHuman-nkhelsel's own words:
talk to someone. ... Received a packet to mail back a device. We have never had a Sprint account or device. Contacted customer service via internet and was told to disregard it. A week later we received letter that we are turned into collection agency.
We never had a Sprint account. Do not want our credit affected.
???? Find out how and why we are being charged for something we never had.
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Customer service issue
Reported by GetHuman-nkhelsel
Apr 16th, 2018 - 3 mons ago
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GetHuman-nkhelsel started working on this issue
Apr 16th 6:49pm