Has my new iPad been shipped. I talked with a rep who said she was sending me a new one...
GetHuman4931654's Warranty and Repairs issue with Apple from June 2020
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Before contacting them, items GetHuman4931654 may need:
Order number, Billing address, Apple ID, and Phone number on account
Top Tip from another customer
For any warranty and repairs, you should bring your Mac, iPad, iPhone or iPod into an Apple store. You can use this link https://www.apple.com/retail/ to find the closest store to your current location. After you bring in the item they may send you to the repairs section to get your item fixed. Some items take 2 hours and others may take up to a week to fix. If you cannot find an Apple store close to then call into 800-275-2273 to speak to a human rep. When you call, say which device you are having an issue with for example “iPhone”. You will then need to say “Technical support”, from there you should be transferred to a human rep at Apple.
The issue in GetHuman4931654's own words
Has my new iPad been shipped. I talked with a rep who said she was sending me a new one. I haven’t received it nor have I gotten a link to site where I am to enter my credit card number. My hardware serial number is DMPYG*Z*KD*J. My agreement number is ***************.
GetHuman4931654 did not yet indicate what Apple should do to make this right.
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