In a nutshell: Did you forget your Apple password and need to regain access to your account? You can reset your password via the web or by using a trusted device, such as your iPhone or iPad. In most cases, you’ll need your device’s passcode to complete the password reset. However, if Face ID is enabled on a trusted device, you may not need to enter the passcode. For those who can't remember their passcode, the option is to start the account recovery process and regain access to your account. Keep reading for the step-by-step instructions on recovering your Apple account.
Did you forget your Apple password and need to regain access to your account? You can reset your password via the web or by using a trusted device, such as your iPhone or iPad. In most cases, you’ll need your device’s passcode to complete the password reset. However, if Face ID is enabled on a trusted device, you may not need to enter the passcode. For those who can't remember their passcode, the option is to start the account recovery process and regain access to your account. Keep reading for the step-by-step instructions on recovering your Apple account.
Click 'Reset Password'.
You need to click on the 'Reset My Password' link to recover your Apple account.
If you remembered your passcode, type it in so you could reset your password and recover your account.
Type in your new password twice, and click Continue.
After changing your password, wait for the message that says “Your password has been changed,” then click Done. Your Apple account has now been successfully recovered.
If you have a trusted Apple device, proceed to the next step.
There's no need to enter the passcode if you activated your Face ID.
Enter your new password twice to reset your password and recover your account. Click Continue.
If you still can't reset your password, note that an account recovery contact can also assist you in recovering your account. How to do this? Check out the steps below.
Ask your account recovery contact for the recovery code. Use this code to reset your password and recover your Apple account.
For users who don't have an account recovery contact, the last resort to regain access to their account is to start the account recovery process. To do this, go to Settings on your Apple device and sign in to your account. You will get the "start account recovery" if you can't sign in. Follow the on-screen instructions and wait until the account recovery process is complete.
Wait for an email from Apple, which should arrive within 72 hours, with details on when you can regain access to your account. You may also receive a phone call or text message with further instructions on how to complete the account recovery process.
If you started the account recovery process and later remembered your password, you can simply sign back in to your Apple account. This will cancel the recovery request and allow you to use Apple services again. If you received an email about an account recovery request, and you did not start the recovery process, it may indicate that someone else attempted to access your account. Follow the instructions in the email to cancel the request and secure your account. Still have questions about recovering your Apple account? Contact Customer Support today for assistance.
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