How Do I Track My Apple Return?

Introduction

Did you return an item to Apple? After printing your return label and shipping the item, you can use the carrier's tracking number to check whether Apple already has your device. You'll also get a confirmation email once they receive your item. You can check your return status by signing in to your account or calling customer service (for customers without an Apple account). If you have just returned the device you purchased directly from Apple, continue reading for step-by-step instructions on tracking your return and getting your refund.

Find Your Order or Sign In

Do you have an Apple account? You can check the status of your return by signing in. Otherwise, enter your order number and the email address used when purchasing the item.

Click View Return Status

To view the details of your return, click View Return Status.

Check Your Item's Travel History

The Travel History page lets you see whether Apple has already received your item or if it's still in transit with the shipping carrier, such as FedEx or UPS. You can also see details of your shipment or item on this page.

Check the Confirmation Email from Apple

Once Apple receives your returned item, they'll send you a confirmation email. Review the email to verify that the correct item has been received and to see the next steps in the return process. Refunds are processed within 5 business days, but the refund can take some time to appear in your bank statement.

If you requested a replacement instead of a refund, Apple will send a separate email with updates on your item and whether it has already been shipped.

Call Apple Directly

If you don't have an Apple account, you can also contact Apple Customer Service for an update on your return. Before calling, have your return tracking number from FedEx or UPS ready, as the representative may need it to locate your shipment and provide updates on your return.

You can also return eligible items in person at an Apple Store. If your return is accepted and processed during your visit, you won't need to track the return status online. Once Apple has processed your refund, the funds are returned to your original payment method within 5 business days. Just monitor your account or contact your bank if you still don't have the funds after 5 days.

If you paid with cash, you may be able to request a refund by bank transfer. To process the refund, Apple may ask you to provide the account holder's name, bank name, account number, bank code, branch code, email address, and your city and province. Once your refund request has been approved and processed, the funds are transferred to your bank account within 7 business days.

Conclusion

Were you able to track your Apple return? After shipping your item, check your email for a confirmation from Apple once your item has been received. The email will include details on when to expect the refund. If your return is approved, Apple will process your refund right away and send the funds to your original payment method. Depending on your payment method, it may take several business days for the refund to appear in your statement. Do you still have questions about tracking your Apple return or receiving your refund? Contact Apple Support today.