How Do I Unsuspend My Apple Pay Account?

Having a locked Apple Pay account limits you to use your Apple cash balance to settle payments send or receive money, or even transfer cash balance to your bank account. Follow the steps outlined above to get you up and run on your Apple Pay account after suspension.

Adam Goldkamp is the editor / author responsible for this content.
Sep 1, 2020

How Do I Unsuspend My Apple Pay Account?

Apple Pay gives you a platform to send and receive money across Apple devices. If your Apple Pay account serves as a suspension, you can't transact with ease. Additionally, the limitation hinders you from accessing or even transferring cash.

If you have unfortunately lost your iPhone, you can suspend your Apple Pay account by activating the lost mode. However, the option only works if you have been continually using the Find My iPhone on your Apple device. After a lucky streak and you locate your device, you can't successfully suspend it.

When You Lose Your Device

To limit the possibility of money loss when your device lands in the wrong hands, suspending your Apple Pay account is usually viable. For instance, you can suspend your Apple Pay account to strike the ability to make payments through your credit card, prepaid card, or even a debit card. Sometimes, you may have to contact your bank's customer care representative to suspend your card from Apple Pay payments.

Additionally, thanks to technology, you can erase your Apple device remotely using the Find my iPhone setting. Therefore, your cards can't facilitate any payment to and from your bank, even without a mobile data connection or Wi-Fi network connectivity.

To unsuspend your Apple Pay account, you need to add your cards using your wallet successfully. Thus, you can follow different guidelines across Apple devices.

If you are using an iPhone:

  1. Open the wallet option.
  2. Click on the Apple Cash card.

For an iPad:

  1. Open the Settings app on your device.
  2. Click to open the wallet and Apple Pay app.
  3. Select the Apple Cash card option.

For an Apple watch:

  1. Open your Apple Watch app.
  2. Click on wallet and Apple pay.
  3. Choose the Apple Cash card.

After selecting the Apple Card on either of your Apple devices, the next step is identity verification for the complete action to unsuspend your Apple Pay:

  1. Scan the front and backside of your Photo ID. Additionally, be keen to capture all details on your card. The significant consideration to make when scanning the photo is to ensure the image is clear, without physical obstruction to your card.
  2. Follow the onscreen procedures on display to facilitate the verification.
  3. Include your details in the right form. The details will include your full legal names, social security number, and even your date, month, and birth year. Furthermore, you also need to have your location address and answer specific questions that portray your history. The physical address must be your residential address and not the postal office address, as you will only invoke an account restriction.
  4. Confirm your details correctly before completing the verification process. Indicating the wrong information will limit you to unsuspend your Apple Pay account successfully.

Without verifying your identity, you can't transact more than $500. Additionally, with a restricted Apple Pay account, you still can transfer balances to your bank account or settle online payments. However, without identity verification, you can't fully explore Apple Cash features. As a result, you can't add money to your Apple Cash existing balance.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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