How Do I Return an Item from Apple?

Introduction

Are you planning to return an item purchased from Apple? You have 14 calendar days from the date you receive your item to initiate a return. Please note that this return policy applies only to products bought directly from Apple. If you purchased your item from another retailer, you'll need to contact that retailer for information about its return policy. Some items also aren't eligible for return, including opened software, Apple Gift Cards, electronic software downloads, and certain developer products. Want to return something? Continue reading for step-by-step instructions on how to return it to Apple and request a refund.

Go to the Order Listing Page

Sign in to your Apple account and locate the item you want to return from your recent orders. If you have your order number, you can also enter it along with the email address used for the purchase, then click Continue to view your order details.

Click Check Return Eligibility

Locate the item you want to return, then tap Check Return Eligibility.

Click Get Started

On the next page, click Get Started to begin Apple's return process and follow the on-screen instructions.

Confirm the Item You Wish to Return and Click Continue

Check the item you want to return to Apple and tap Continue.

Click Print Return Label

Before printing your return label, be sure to read Apple's return instructions on how to return the item. In most cases, Apple will provide a prepaid return shipping label, which means you won't have to pay a shipping fee. Simply print the label and be sure to securely attach it to the box.

Depending on your location and the item you're returning, Apple may also offer the option to drop off the package at a designated location or even schedule a pickup. If these options are available, feel free to schedule a pickup or return the item at a drop off location. Otherwise, click Print Return Label to continue with the return process.

If you're returning multiple items to Apple, be sure to print a separate return label for each item. Simply repeat the same process by selecting the item you want to return and clicking Print Return Label. Attach the correct label to each package to help ensure your return is processed properly.

For customers in the United States who would like a replacement instead of a refund, you may be able to bring the item to an Apple Store. If the item is eligible for return, Apple may offer a replacement, subject to in-store availability. To save time, consider calling your preferred Apple Store in advance to confirm that the replacement item is in stock.

Conclusion

Were you able to start the return process and print a return label? Be sure to ship it to a UPS store and get the tracking number. Apple will start the refund process as soon as they receive the item you shipped. If you paid with a credit or debit card, expect the refund amount to be sent within 5 business days. Did you pay with an Apple Gift card? Apple will email you a gift card too. For exchanges, simply contact an Apple Store. Do you have other questions about returning an item to Apple? Contact Customer Support today.