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Motorola Customer FAQ

Top Answers & How-to Guides

What is Motorola's Phone Number?

The question we are asked most often is about how to talk to Motorola customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any known issues or common troubleshooting tips for the Moto G?

Yes, there are a few known issues that some Moto G users have reported. A common issue is battery drain, which can be resolved by disabling...
Ask any question you have about Motorola customer service, get an answer now.

Recent Motorola Customer Questions

при попытке получить интернет через WIFI и распространить его через точку доступа WIFI отключаеться от сети .Модель смартфона Motorola G14

Мы рекомендуем проверить настройки Wi-Fi и точки доступа на вашем Motorola G14. Убедитесь, что функция точки доступа активирована и правильно настроена. Также попробуйте обновить программное обеспечение устройства до последней версии, так как это может решить проблемы с подключением. Если проблема сохраняется, возможно, стоит перезагрузить телефон или сбросить настройки сети.
Asked Jan 6, 2025 9:23 AM

Phone fell into pool of water and does not start

If your Motorola phone has fallen into water, immediately turn it off if it’s still on. Remove any cases, SIM cards, and accessories. Dry the exterior gently with a soft cloth. Place the phone in a dry area or in a bowl of uncooked rice for 24 to 48 hours to absorb moisture. Do not use heat to dry it out, as this can cause further damage. If the phone does not start after this process, it may require professional repair. Remember that water damage may void the warranty.
Asked Jan 3, 2025 3:50 PM

wie kann ich bei meinem g 7 plus voLTE aktivieren?

Um VoLTE auf Ihrem Moto G7 Plus zu aktivieren, gehen Sie zu den Einstellungen. Wählen Sie „Netzwerk & Internet“ und dann „Mobilfunknetz“. Dort sollten Sie die Option „VoLTE-Anrufe“ finden, die Sie aktivieren können. Stellen Sie sicher, dass Ihr Netzbetreiber VoLTE unterstützt.
Asked Dec 30, 2024 8:09 PM

Where is app lock system in Moto g54

To find the app lock system on the Moto G54, go to "Settings," then navigate to "Security." Look for "App lock" or a similar feature that allows you to secure specific applications with a password or biometric authentication. If it's not directly visible, you may need to explore options within the Security or Privacy sections.
Asked Sep 30, 2024 11:01 AM

Seit Update geht der Flugmodus nicht mehr aus man kann nicht mehr anrufen oder angerufen werden

Es tut uns leid zu hören, dass Sie Probleme mit dem Flugmodus nach dem Update haben. Oft kann ein Neustart des Geräts oder das Zurücksetzen der Netzwerkeinstellungen helfen, solche Probleme zu beheben. Wenn der Fehler weiterhin besteht, prüfen Sie die Softwareaktualisierungen oder Rückmeldungen zu bekannten Problemen.
Asked Sep 21, 2024 1:55 PM

Help me with my Motorola customer service issue

Upgrading and Compatibility

How Do I Port My Moto G to a New Phone?

Smartphones have made it easier for users to interact with friends and loved ones around the world. Most manufacturers, including Motorola,...

Can I use the Moto G with a different carrier?

Yes, you can use the Moto G with a different carrier. The Moto G is generally an unlocked smartphone, meaning it is not tied to any...

Can I unlock my Moto G for use with international SIM cards?

Yes, you can unlock your Moto G for use with international SIM cards. Motorola provides the option to unlock your device, which allows...

Specifications and Features

What Size Moto G Do I Really Need?

How you plan to use your Moto G phone will determine which size you choose. Don't let anyone tell you that a bigger storage capacity...

Does the Moto G support expandable storage?

Yes, the Moto G supports expandable storage. It comes with a dedicated microSD card slot that allows you to easily increase the storage...

What is the battery life of the Moto G?

The battery life of the Moto G varies depending on usage and settings. On average, the Moto G can provide up to 24 hours of mixed usage,...

Does the Moto G have a water-resistant feature?

No, the Moto G does not have a water-resistant feature. It is not designed to withstand water exposure and does not have an IP (Ingress...

Software and Updates

Is It Worth It to Keep Updating My Moto G Software?

The Motorola Moto G is a unique smartphone whose popularity mainly stems from its affordable prices and cutting-edge features. This...

Payment Options

What are the payment options available on the Motorola website?

On the Motorola website, you can conveniently choose from several payment options to complete your purchase. We accept major credit...

Warranty

What is the warranty period for the Moto G?

The warranty period for the Moto G varies depending on the region and the specific model. Generally, Motorola offers a one-year limited...

Accessories

What accessories are compatible with the Moto G?

The Moto G is compatible with a wide range of accessories to enhance your experience. We offer various options such as protective cases...

Troubleshooting

Are there any known issues or common troubleshooting tips for the Moto G?

Yes, there are a few known issues that some Moto G users have reported. A common issue is battery drain, which can be resolved by disabling...
We look to the Motorola issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Motorola issues reported to GetHuman
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