How to Report an Issue with Apple Delivery?
Apple has a range of convenient ways to report delivery issues. One of the easiest ways is to call Apple directly, but you can also report issues via live chat or by using ASL through video chat. Before starting the process, make sure you have your order number on hand as well as a description of the delivery issue.
Apple offers home delivery for products purchased in-store and online. Most orders arrive in about seven business days, but some might take longer depending on product availability and your location. If your order is late, or if products are damaged or missing, you can report the issue directly to Apple. Here's how to get started.
Report a Delivery Problem by Phone
Apple has a helpful customer support team ready to address your delivery problem. Before you call, make sure you have your order number and a description of the problem.
Your order number is available in the order confirmation email sent by Apple. You can also locate your order number on the Apple website:
- Go to the Apple website.
- Click on the shopping back icon in the top right-hand corner.
- Choose "Orders" from the drop-down menu.
- Log into your Apple account if promoted.
- Look for the relevant order and note the order number.
When you call, the Apple representative will ask for details about the delivery problem and offer a solution. If your delivery is missing, you may be asked to wait a little longer in case the package is stuck in transit. In cases of damaged or incorrect items, most customers are asked to return the item in-store or by mail for a refund or replacement.
Report a Delivery Problem Online
Delivery problems can also be reported online. Make sure you have your order number on-hand before getting started.
- Go to the Apple website.
- Scroll down to the very bottom of the home screen.
- Click on "Contact Apple" in the bottom right-hand corner of the screen.
- Choose your preferred online support option from the contact page.
Apple has a wide range of online support options. You can report the delivery issue via live chat with a customer service representative, via ASL through a video chat or through the Apple support phone number. Choose your preferred method to get connected with a helpful agent. Once connected, provide your order number and a description of the issue.
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