Bought an Apple TV *k last year in September. This past week, the apple tv powered on b...

GetHuman1719502's customer service issue with Apple from December 2018

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The issue in GetHuman1719502's own words
Bought an Apple TV *k last year in September. This past week, the apple tv powered on but no video came through to the tv. The white indicator light blinks rapidly. Brought it into apple to see if they could factory reset it since there is no connection on the back to do it myself. They couldn't figure out how to get it done and basically offered for me to just buy a new one. I don't think that the product was designed to fail after a year and some change. Would have paid to have it repaired or possibly buy one discounted, but definitely don't think that it is okay to have it for only one year and it completely fail and become a brick.
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Apple

Customer service issue
Reported by GetHuman1719502
Dec 8th, 2018 - 5 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman1719502 started working on this issue
Dec 8th, 2018 9:52pm