My computer won’t boot up. It stopped at the white screen with the Apple and just fits...

GetHuman481646's customer service issue with Apple from April 2018

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Help with my Apple issue
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Order number, Billing address, Apple ID, and Phone number on account
GetHuman481646's next move: have a Apple rep call.
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The issue and preferred resolution, in GetHuman481646's own words:
Install the high Sierra OS upgrade on my Mac mini ... My computer won’t boot up. It stopped at the white screen with the Apple and just fits there.
I trust that Apple will make this right and come up with a resolution that is fair.
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Apple

Mac OSX High Sierra
Customer service issue
Reported by GetHuman481646
Apr 19th, 2018 - 3 mons ago
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Not resolved
Seen by 1 customer so far
Similar issue to 1127 others
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Timeline
GetHuman481646 started working on this issue
Apr 19th 2:18am