AT&T Customer Support on Facebook

Contacting AT&T customer service via Facebook or Messenger

AT&T on Facebook
https://www.facebook.com/ATT
  • Expect a response from AT&T within 11 hours.
  • Ranked #12 of 19 ways to contact AT&T by GetHuman visitors.
Most customers prefer talking to a AT&T customer service rep over the phone versus trying for a back and forth over Messenger.

AT&T Facebook-based Customer Help - Info & Stats

Address of Facebook pagehttps://www.facebook.com/ATT
Facebook page hours24 hours, 7 days
Ideal time to write3:15pm
First response time11
Average turnaround time25
Rank (amongst all ways to contact)12
Legibility of messaging48%
Quality of help81%
Customer votes43,271
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Customer Service via Facebook: The Breakdown

AT&T's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with AT&T over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting AT&T in General

There are 19 ways to speak with AT&T customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call AT&T if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other AT&T customers, is the 800-288-2020 option we show above. If you know of other ways to reach AT&T that we haven't talked about here already, please let our research team know. Or if you think that AT&T has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

Contacting AT&T

Other Companies on Facebook

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!