AT&T Customer Support on Facebook

Contacting AT&T customer service via Facebook or Messenger by GetHuman

AT&T on Facebook
Facebook Business Page
https://www.facebook.com/ATT
Expect a response in: 14 hours
Best time to write: around 9am
Rank: #15 of 23 ways to contact
43,268 customer votes
Why are you trying to reach them? Let us help by giving problem-specific advice and connecting you to people who had the same issue.
Message about: Cancel or Change AccountMessage about: Billing IssueMessage about: Overcharged on BillMessage about: Technical and Service SupportMessage about: ComplaintBecause of another issue

AT&T Facebook-based Customer Help - Info & Stats

Address of Facebook page
https://www.facebook.com/ATT
Call-back available
NO
Facebook page hours
24 hours, 7 days
Ideal time to write
9am
First response time
14
Average turnaround time
31
Rank (amongst all ways to contact)
15
Legibility of messaging
51%
Quality of help
84%
Customer votes
43,268
Information last updated
Sat Dec 08 2018 10:00:00 GMT+0000 (UTC)

AT&T Customer Service via Facebook: The Breakdown

AT&T's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with AT&T over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting AT&T in General

There are 23 ways to speak with AT&T customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call AT&T if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other AT&T customers, is the 800-331-0500 option we show above. If you know of other ways to reach AT&T that we haven't talked about here already, please let our research team know. Or if you think that AT&T has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

Contacting AT&T

Other Companies on Facebook

Verizon's Facebook AccountT-Mobile's Facebook AccountSprint's Facebook AccountWells Fargo's Facebook AccountAmerican Airlines's Facebook Account
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