AT&T Customer Care on Twitter

Getting AT&T's Attention on Twitter by GetHuman

@ATTHelp
Customer Twitter Account
  • Somebody from AT&T usually replies within 14.4286 hours.
  • GetHuman site vistors rank this #15 out of 19 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling AT&T instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting AT&T

I need to speak with a rep in regards to my phone
I was never told the “free” wearable device connected to my FirstNet plan was going to...
Speak to a human please
I need to reach the Engineering Dept. At *** SE *nd Street, *nd Floor Delray Beach, Flo...
I just moved into a new apartment and would like to set up services. Id like to get a q...
I'm looking to set up a new account
Treated like **** in your store.
Bill was higher than it should've been
No internet connection for * days
What time will my fiber service will be installed today
I have not been able to use my internet since *******. I need a tech to come out and f...
Want to talk to a representative to request to unlock my sim on my Iphone. The sim is c...
As of yesterday I cannot use my remote to turn on the tv. I have another remote that tu...

AT&T Twitter-based Customer Help - Stats

Twitter @ Handle@ATTHelp
Best hoursMon-Fri 7am-10am, Sat 7am-4pm CST
Right time to tweet them9:30am
Expected reply tweet14.4286
Issue turnaround time33
Rank (amongst all ways to contact)15
Legibility of messaging53%
Customer service rating50%
Customer votes35,114
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Customer Service through Twitter

AT&T is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that AT&T will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM AT&T your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like AT&T that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that AT&T's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting AT&T

Of the 19 way(s) to get in touch with AT&T, customers like you claim that the best one is the 800-288-2020 option. From this page you can easily access all the possible contact information options for AT&T as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach AT&T? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact AT&T

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