AT&T Customer Care on Twitter

Getting AT&T's Attention on Twitter by GetHuman

@ATTCustomerCare
Customer Twitter Account
Usually replies within: 14.4286 hours
Best time to tweet: ~9:30am
#19 of 23 contacts
35,114 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting AT&T

I need help on my account
Change number for technician to call for appointment tomorrow
AT&T sent me a replacement phone when they switched to * or *G, and the phone has been...
My bill. I just started a new service and I was given a $** discount because I receive...
I need to unsuspend ********** and switch the device that is lost*stolen out for my rep...
Trying to port old phone number to new at&t phone motivate *
I would like to activate my replacement phone
My fathers phone is not working and I wanna know what our insurance options are. We’ve...
About a call I received from att this is getting annoying I need to speak with someone...
I talked to a gentleman, Mitch, on*********** about closing account ******** account n...
I would like to pay the past due amount on my phone and internet bill then pay the mont...
I'm ready to cancel all my accounts due to the fact I have waited over * weeks for my i...
Service needs to be transferred

Get help with my issue

AT&T Twitter-based Customer Help - Stats

Twitter @ Handle@ATTCustomerCare
Call-back availableNO
Best hoursMon-Fri 7am-10am, Sat 7am-4pm CST
Right time to tweet them9:30am
Expected reply tweet14.4286
Issue turnaround time33
Rank (amongst all ways to contact)19
Legibility of messaging53%
Customer service rating50%
Customer votes35,114
Information last updatedThu May 19 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Customer Service through Twitter

AT&T is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that AT&T will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM AT&T your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like AT&T that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that AT&T's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting AT&T

Of the 23 way(s) to get in touch with AT&T, customers like you claim that the best one is the 800-331-0500 option. From this page you can easily access all the possible contact information options for AT&T as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach AT&T? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact AT&T

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