AT&T Customer Care on Twitter

Getting AT&T's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 14.4286 hours
Best time to tweet: ~3:15pm
#19 of 23 contacts
35,117 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting AT&T

I need to setup a new SIM card.
I do not have AT&T service, but I would like to see how I can go about getting internet...
I paid my internet bill however my service still isn’t restored
Getting attacked with spam call's messages and emails. Need help if you could please lo...
I need my at&t account number associated what's the number ***-***-****
I want to cancel the insurance on my phone and be refunded for it, I told the AT and T...
Did not receive my internet box. Want to see how do I get in to be delivered to my address?
Regarding service outage at : Pelican Nursing Care Center ***-***-**** located at**** M...
Uverse landline phone usage log
I ordered a cell phone through Eaton Corporation. It is an upgrade to my business phon...
I just installed a wireless adapter to my older PC, however I cannot get it to find my...
My charger cord that come with my IPhone will not plug into my phone. **********
An employee in an AT&T store took my phone and told me I was trading in my iPhone X for...

Get help with my issue

AT&T Twitter-based Customer Help - Stats

Twitter @ Handle@ATTCustomerCare
Call-back availableNO
Best hoursMon-Fri 7am-10am, Sat 7am-4pm CST
Right time to tweet them3:15pm
Expected reply tweet14.4286
Issue turnaround time19
Rank (amongst all ways to contact)19
Legibility of messaging50%
Customer service rating47%
Customer votes35,117
Information last updatedMon Mar 01 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Customer Service through Twitter

AT&T is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that AT&T will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM AT&T your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like AT&T that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that AT&T's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting AT&T

Of the 23 way(s) to get in touch with AT&T, customers like you claim that the best one is the 800-331-0500 option. From this page you can easily access all the possible contact information options for AT&T as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach AT&T? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact AT&T

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