AT&T Customer Care on Twitter

Getting AT&T's Attention on Twitter by GetHuman

@ATTCustomerCare
Customer Twitter Account
Usually replies within: 14.4286 hours
Best time to tweet: ~2:45pm
#19 of 23 contacts
35,118 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Cancel ServiceTweet re: Service OutageTweet re: Device SupportTweet re: Dispute a ChargeTweet re: Change ServiceAbout a different issue

Recent reasons others tried tweeting AT&T

I have been trying to call this number for several days, I only get a busy signal. Can...
When will I receive my refund*Your new AT&T bill is available now at myAT&T.**Service...
I want to keep my paper statement
I’ve been over charged over and over again. I called today to discuss my concern and I...
Hello, i am writting many time already, i have many problems with my intagram account,i...
I want to switch to internet and phone only. I have already waited over an hour for som...
After I reup my service on ******* I am unable to make outgoing calls and I can't send...
Landline *******-**** not working. Goes out when it rains. Had lots of static. Now not...
I want to get on my grandmas phone plan but she just had surgery on her leg and can get...
*** Senior starter plan $** *line, $** * lines is only available if u have a Florida Zi...
My grandson phone as been stolen I need to speak to someone
Unlock my phone from network imei*************** plz
I was gifted a phone that i want to connect with my carrier. Is that possible?
Get help with my issue

AT&T Twitter-based Customer Help - Stats

Twitter @ Handle
@ATTCustomerCare
Call-back available
NO
Best hours
Mon-Fri 7am-10am, Sat 7am-4pm CST
Right time to tweet them
2:45pm
Expected reply tweet
14.4286
Issue turnaround time
37
Rank (amongst all ways to contact)
19
Legibility of messaging
48%
Customer service rating
45%
Customer votes
35,118
Information last updated
Wed Feb 19 2020 10:00:00 GMT+0000 (UTC)

AT&T Customer Service through Twitter

AT&T is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that AT&T will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM AT&T your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like AT&T that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that AT&T's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting AT&T

Of the 23 way(s) to get in touch with AT&T, customers like you claim that the best one is the 800-331-0500 option. From this page you can easily access all the possible contact information options for AT&T as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach AT&T? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact AT&T

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