AT&T Customer Service Issues

For the past year, my phone bill has been different every month. The amounts they say I owe keep changing, and one time they took out $[redacted] when my bill was only $[redacted]. When I call, the wait is 3 hours just to pay a bill. I have paid my bill up to date, but they keep saying it's not enough. They even take out money that I don't owe. Your company is stressing me out by threatening to cut off my phone every two weeks, even though my bill hasn't even cycled yet. I need to speak to someone higher up because your customer service is not helpful. I am ready to leave your company and get a lawyer for harassment over this bill issue. My bill is usually $[redacted], but today it says $[redacted] for no reason. I even made two payments last month, so I don't understand what the problem is. Please have someone get back to me before I contact a lawyer. Thank you. - Tanya D.

There has been a four-day-long outage in my area. Despite being given multiple promises about the restoration of my service, it has not been resolved. I was assured twice that it would be fixed by 7pm on different days, yet it was not. On another occasion, I was told it would be back by 5pm after testing, which was also incorrect. Despite several conversations with customer service, it has not been fixed. I feel frustrated with the repetitive assurances of "1-2 hours" and "testing completion" that seem to be scripted responses. I am seeking concrete and truthful information regarding when a technician will address the issue. I am disappointed with the lack of assistance from AT&T's customer service team.

Our U-Verse service stopped working around 4-6 weeks ago, leaving us to rely on our mobile hotspots which led to an unexpected increase in our data usage. We were assured that the data charges would be credited, yet we have received an $[redacted] data bill without the promised credit. Despite multiple hours of phone calls, we have been unable to resolve this issue as we were continually transferred between the mobile and internet departments. Recently, we were informed that our dispute would be escalated to a resolution department and that we would hear from them early this week. However, instead of receiving an update on our case, we received a robotic call hinting at the account being sent to collections. We seek clarity on whether the bill is in the resolution process and when we can expect to be contacted regarding the bill's resolution.

In [redacted], I signed up for AT&T U-verse since I was already an AT&T wireless customer. I had issues with the service losing signal during Zoom calls and other important conversations. Despite calling weekly and being assured of no early termination fee, I was charged both that fee and an equipment fee I had returned. After proving the return with a tracking number, the equipment fee was removed, but I expected both charges to be dropped. Recently, speaking to Marcus in the Philippines, I was promised the charge removal but was later informed it couldn't be done due to the time that had passed. I am a loyal AT&T customer but will cancel my services if this issue isn't resolved promptly. Thank you.

During Christmas [redacted], I contacted AT&T to switch from Sprint with six phones. After experiencing multiple issues and spending over 20 hours on hold, I realized AT&T was unable to transfer the numbers correctly. I returned all sim cards and phones. The phone numbers in question are [redacted], [redacted], [redacted], and [redacted]. Despite canceling and informing customer service not to bill me, I continue to receive bills for these unknown numbers. AT&T suggested visiting a store, but I refuse to do so as this is solely their error. I request AT&T to address this issue promptly and cease all communications except for a formal apology acknowledging their mistake.

I have been trying to get assistance with unlocking my att.net email since September 29, [redacted]. None of the technicians I have spoken to have been able to help me, and I rely on this email for important medical information. I requested to change my email address, but I need my current emails to be archived for a day before transferring them, which the technicians say is not possible. This problem started when AT&T implemented a new system on September 1, [redacted], causing email issues for customers. I have been unable to access my email properly ever since. I pay my bill on time every month, and now I am considering switching to a new service due to this ongoing problem. I would like corporate AT&T to address this issue promptly. Please look into the calls I have made since 9/29/22 with my email address [redacted] and the wireless account number [redacted].

I am unable to receive a code via my landline, and my cell phone is serviced by another provider. If unlocking my email is not possible, please provide the code via a phone call instead. AT&T needs to find solutions for the issues caused by their system. I have been trying to unlock my att.net email since September 29, [redacted], but the technicians have been unable to help me. I rely on this email for important medical information. Despite my long-standing tenure with AT&T, I am considering switching services due to this problem. I offered to change my email address, requesting that my current emails be archived briefly before transferring them, but I was informed this is not possible. The new system implemented on September 1 seems to have caused these issues, and I am seeking a resolution from AT&T or considering involving the FCC. My email is [redacted], and my wireless account number is [redacted].

Hello John, My name is Carlena J. M. and I recently signed up for new service with AT&T at the end of August [redacted]. I set up cell phone service alongside my Directv. A sales rep named Nicholas came to my house during the Directv installation and discussed our eligibility for mobile service with AT&T due to having Directv. I explained that three of our five lines were upgraded with Spectrum to new iPhone Pro Max, and our phones were locked with Spectrum, preventing us from bringing our devices. Nicholas suggested trading our phones for the same model under a new account to receive $[redacted] Visa gift cards for each trade-in, in addition to trade-in credits. He assured our bill for five lines would be under $[redacted], cheaper than Spectrum. Nicholas returned to set up five iPhone 13 Pro Max for us, ensuring activation fees waived due to the delay. However, when I received my bill, it was higher than expected with missing trade-in credits and unwaived activation fees. Multiple attempts to reach Nicholas went unanswered. Subsequent calls to AT&T only indicated a credit in the next billing cycle without specifics. My bill remains high, missing two traded iPhones 13 Pro Max, undisclosed credits, and unfulfilled promises of Visa gift cards. I've kept the traded phones' boxes with IMEI numbers and have unsuccessfully tried to contact Nicholas. Feeling deceived and missing phones, I seek resolution promptly at [redacted] or [redacted]. Best Regards, Carlena JM

I'm having trouble signing into my AT&T Prepaid account as I've forgotten my username and password. My monthly credit card statements do not include my account number. Due to arthritis, I find it challenging to address this issue. During a previous chat, my contact was changed, and text messages were sent to my landline phone. Despite being directed to visit a store, I was unable to provide a driver's license as I wasn't driving. I'm frustrated with the automated system and unable to reach a real person. I need to regain access to my account and enable international calling to the UK for $10 per month for 4 hours. Assistance is greatly appreciated!

I have a landline service for my elderly father in Florida, and as his legal guardian, I manage his phone service from California. Unfortunately, I'm facing issues with AT&T as they have not been sending me his bills. Despite being responsible for paying, I have not received any bills to settle his account. I've spoken to AT&T, and they confirmed that the only way to handle the legacy landline service is by mail or over the phone. I need assistance in ensuring that AT&T sends both past and present bills to me promptly so that I can manage and pay for the service on time without the constant threat of cancellation.

Dear AT&T, I have been relentlessly harassed by individuals claiming to be from AT&T for the past year. I receive up to 10 calls a day, 7 days a week, offering to lower my phone bill through special promotions - despite not being an AT&T customer. I have repeatedly asked to be removed from their call list, but the calls persist from different phone numbers, making it impossible to add to the Do Not Call List. These calls, often coming from Robo call recordings, are causing me extreme distress to the point where I am losing sleep and feel overwhelmed. Some calls even show up on my caller ID as if they are coming from my previous employer, adding to the confusion and frustration. I am pleading for your assistance in investigating these harassing calls and ensuring they stop. I am at a breaking point and will escalate this matter to the Better Business Bureau and the Attorney General if necessary. Please take this complaint seriously and address it promptly. Sincerely, Brenda D. Email: [redacted]

I reside at [redacted] Conifer Ct in Flowery Branch, Georgia. There is an AT&T pole/pedestal (F6902FST) on the right edge of my 2-acre lot when viewed from the street. A new house is being constructed on the lot to my left, located at [redacted] Conifer Ct, with its own AT&T pole/pedestal (F6904FST) on the left side. I am concerned because individuals are marking my landscaped yard with orange paint and flags from my pole (F6902FST) to the new house. I am puzzled as to why they don’t connect the AT&T wiring from the other pole (F6904FST) in that yard. I kindly request prompt assistance to prevent any damage. Thank you.

I reside at [redacted] Conifer Court in Flowery Branch, Georgia. When facing my house from the street, there is an AT&T telephone pedestal situated on the right-hand corner of my two-acre lot, identified as #F6902FST. Facing my house, there is a new house being constructed to the left on a two-acre lot at [redacted] Conifer Court. This property also features an AT&T telephone pedestal on the left corner of their lot, identifiable as #F6904FST. Unfortunately, there seems to be an issue. Recently, someone came and marked a path with orange paint and flags from my pedestal #F6902FST all the way to the new house next door, disturbing my landscaped yard, brick driveway, and rock waterfall. It's puzzling why this path was designated this way when the new house has its own AT&T telephone pedestal, #F6904FST, on their property.

I reside at [redacted] Conifer Court in Flowery Branch, Georgia. When facing my house from the street, on the right corner of my 2-acre lot sits the AT&T pedestal #F6902FST. A new house is being constructed to the left of mine at [redacted] Conifer Court, which also has an AT&T pedestal #F6904FST on the left corner of the lot. There seems to be an issue as someone has marked a path with orange paint and flags from my AT&T pedestal #F6902FST to the new house at [redacted] Conifer Court. However, the new house already has its own AT&T pedestal #F6904FST on its property. I suggest the installation of underground cable from AT&T pedestal F6904FST to the new house at [redacted] Conifer Court.

Good morning, I recently purchased a Samsung Galaxy S21+ renewed from a website called Refurbed here in Italy. When I tried to use my Italian SIM card, the phone asked for an unlock code for the mobile connection that only AT&T can provide, specifically the "MCK CODE." I attempted to reach out via live chat, but the bot directed me to sign in to an AT&T personal account, which I don't have since I purchased the phone from a website. Calling from Italy to the USA would be costly. Could you please provide me with an AT&T email address for customer support where I can request the MCK CODE?

On November 23rd, a work crew damaged my fence while cleaning near an AT&T line. I spoke with Mr. Duane Blakeney on Monday, and a contract crew was sent out for repairs on Tuesday but did not complete the job. I tried calling back to resolve the issue but ended up on hold for an hour and 15 minutes. It's urgent as my horses are in the pasture affected by the torn-down fence.

I am not currently an AT&T customer, but AT&T technicians were sent maliciously on November 30, [redacted], invading my backyard by crossing through my fence without my consent. They threatened to break the yard gate to allow more workers in. Intimidation was used when I called the police to protect myself. The technicians negligently started digging without respecting state law, as there were no markings in my yard to prevent damage. They illegally proceeded with the Fiber Optic installation, refusing to provide any permits or documentation confirming the necessity of the installation they deceptively claimed. They also refused to show any agreement with the Community Administrator. The day after the installation, I started feeling unwell, experiencing constant headaches, heaviness in my head and eyes, and recurring nausea, symptoms that persist today. Knowing that fiber optics emit radiation and based on the malicious and negligent actions of AT&T, I request the prompt removal of any service performed in my yard that is negatively affecting my health. Thank you.

I am requesting AT&T to promptly remove the fiber optic installation work in my yard that was installed on November 30, [redacted], which has caused damages and health issues. Despite not being a current AT&T customer, technicians were sent to my property without notice on November 30, [redacted], invading my backyard without consent. They used intimidation tactics, even threatening to break down my yard's gate if I didn't allow more workers in. The workers also contacted police for support, obtaining permission to proceed with the installation illegally. The workers failed to provide proper permits or city approvals, violating telecommunications regulations. Due to their negligence, they dug in the wrong place near an electrical box without required markings. I did not request nor agree to the fiber optic service, and since the installation, I have experienced ongoing health issues such as constant headaches, eye strain, nausea, and chest pain, likely due to exposure to radiation from the fiber optic installation. I am requesting the immediate removal of the installation to address the health issues caused by this negligent work.

I recently received a replacement modem for my occasionally faulty old one. Unfortunately, the new modem did not work as promised by customer service. When I called Technician "Joe," he seemed more interested in my personal information than in solving the issue with the new modem. Subsequent calls to customer service representatives named "Louis," "Rajoy," "CV," and "Karen" did not yield any resolution either. I found it concerning that some representatives were repeatedly asking for personal information and account details, while one even requested my 4-digit security code multiple times. Despite my requests to speak with a manager, I was not given the opportunity. I inquired about contacting the corporate office to file a complaint about the poor service experience with no success. This raises the question: is this the standard treatment customers can expect from ATT? It appears that at least two of the customer service representatives I interacted with were overly focused on obtaining personal information, leaving me feeling uneasy about the situation. If there are concerns about identity theft involving ATT employees or subcontractors, I wonder how ATT plans to address and compensate for such actions by its representatives.

I am experiencing issues with your system. The automated robots are failing to work properly, causing dropped calls and disconnections. Yesterday, I was promised a call back within 10 minutes, which did not occur. This is just one of many missed scheduled callbacks. I am requesting a new scheduled callback time via email from a customer service representative. Please arrange for the callback as soon as possible and inform me of the new time via email.