I switched my virgin mobile account from one phone to another by following prompts on m...

GetHuman929560's customer service issue with Virgin Mobile from January 2020

Help with my Virgin Mobile issue
The issue in GetHuman929560's own words
I switched my virgin mobile account from one phone to another by following prompts on my land line * hours ago. Now I have no service on either cell phone and trying to follow prompts again is too confusing
GetHuman929560 did not yet indicate what Virgin Mobile should do to make this right.
How GetHuman929560 fixed the problem
I called VM customer service and followed the recorded prompts to activate my service. When asked by the recording if it worked , I answered no and was then connected with a human who helped me successfully
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Virgin Mobile

Customer service issue
Reported by GetHuman929560
Jan 3rd, 2020 - 2 mos ago
Fixed
GetHuman929560 shared how to fix
Seen by 2 customers so far
Similar issue to 1368 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman929560 started working on this issue
Jan 3rd 2:39am
GetHuman929560 confirmed the issue is fixed. Hooray!
Jan 6th 5:32am