Is Virgin Mobile Cellphone Service Any Good?

This article discusses the pros and cons of a Virgin Mobile plan to include information about data speed, pricing, devices and coverage. It breaks down how Virgin Mobile compares to major competitors and touches on their partnerships with major providers. Plus, there are two hyperlinks to Virgin Mobile customer service.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Virgin Mobile is the cellphone service brainchild of business mogul Richard Branson, and as such, it has certain quirks that make it different than other cellphone providers. For example, Virgin Mobile refers to customers as members, not consumers. Also, because it's a mobile virtual network operator (MVNO), each area is branded separately based on location. Therefore, each network is different based on location. But is Virgin Mobile cellphone service any good? You can contact Virgin Mobile here for more information, and you can read below to see the pros and cons of its cellphone service.

Pros

  • Pricing for Virgin Mobile is competitive offering a number of plans that are affordable and user-friendly. Plans start at $35 per month for unlimited talk and text and 5 GB of high-speed data.
  • Virgin Mobile plans give the member options for several add-on services such as mobile hotspots, phone insurance and international calling plans.
  • Payment is easy with the top-up card. Because Virgin Mobile offers a no-contract plan, giving the customer more control over his or her plan.
  • Virgin Mobile plans work with Android and iPhones making choosing a phone easy.
  • No contract means switching is easy if you move or no longer wish to keep your Virgin Mobile plan.

Cons

  • Virgin Mobile discontinued cellphone service in the United States in January 2020, switching most customers to Boost Mobile.
  • Data caps and data throttling are among the biggest complaints customers had about Virgin Mobile. Once data caps had been reached, data slowed exponentially.
  • Customer service was listed as somewhat lacking by members when trying to resolve device issues, coverage complaints compared to other providers, and miscommunication with customer support.
  • Plans include one phone line only, no family plans. This is great for those who only need one phone, but a con for families that need more than one device.

Bottom Line

Virgin Mobile's biggest claim to fame is how it has simplified cellphone service provision. The plans are straightforward, and Virgin Mobile partners with major providers in a number of areas around the world. The biggest complaint is due to dropped calls, poor coverage and slow data speeds (complaints that are common among all cellphone providers). Overall, Virgin Mobile's cellphone service depends on the area you are in and the plan you purchase. For more information, contact Virgin Mobile here.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Is Virgin Mobile Cellphone Service Any Good?

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