In a nutshell: Virgin Mobile offers various services, including wireless plans, home internet and TV, and phone services to its customers. You can also bundle them and get a significant discount, helping you save money. Although Virgin Mobile is consistent in providing high-quality and consistent services, they do sometimes experience an outage. When this happens, you may report the outage to Virgin Mobile and get information on when the service will be restored. Read this helpful guide to know how to contact Virgin Mobile regarding a service outage.
Virgin Mobile offers various services, including wireless plans, home internet and TV, and phone services to its customers. You can also bundle them and get a significant discount, helping you save money. Although Virgin Mobile is consistent in providing high-quality and consistent services, they do sometimes experience an outage. When this happens, you may report the outage to Virgin Mobile and get information on when the service will be restored. Read this helpful guide to know how to contact Virgin Mobile regarding a service outage.
If you're having an issue with your Virgin Mobile service, check for outages in your area first. Use this link: https://www.virginplus.ca/en/support/outage.html
Just enter your complete address and click Check Services Status to check for outages in your area. You can also get outage status when logged in to your account and via the Virgin Mobile app. If there is an outage, there are several ways to report this to Virgin Mobile.
Tap on the chat button on the Virgin Mobile Plus website to report the outage. You will be speaking to a virtual assistant, but don't worry, as you will also be given information on the status of the outage or when the service will come back.
If there is a need to speak to a customer service representative regarding the outage, you may be asked to chat with Virgin Mobile during office hours only. Feel free to also use other methods of communication if you have any concerns regarding your Virgin Mobile account.
Do you prefer to visit a store and inform them about an outage and other issues with your account? Use this link to find the closest Virgin Mobile location: https://www.virginplus.ca/en/support/find-a-store.html
Just enter your address to see a list of stores. You will also be provided with a phone number to call in case you want to just speak to a customer service representative.
Do you use social media? You may also report a Virgin Mobile service outage via Facebook. This is the link to their social media page: https://www.facebook.com/virginplus
Just tap Message to get in touch with Virgin Mobile on Facebook. They also have an X account, but it's not updated, so just use Facebook to contact them on social media.
Feel free to also contact them directly; customers within Canada and outside Canada can contact Virgin Mobile regarding an outage and other service concerns. Mobile Virgin Mobile is available every day but not for 24 hours. Business hours are from 9 am to 9 pm Mondays to Saturdays and from 10 am to 7 pm on Sundays. You can also request a call from Virgin Mobile when logged in to your account.
Before reporting an outage, do all the troubleshooting steps first to determine it's really a service concern. For example, if you don't have WiFi, power cycle the modem first to resolve the issue. Also, it's best to check if your account is indeed active before reporting an outage. If you have already exhausted all the troubleshooting steps and you still don't have service, use the outage tool to confirm the outage and contact Virgin Mobile to report the problem. Are you still having problems with your Virgin Mobile account? Don't hesitate to get in touch with Customer Support.
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