How Do I Cancel My Service with Virgin Mobile?

Virgin Mobile is a wireless communications company operating in the US, Canada, Australia, Columbia, the United Kingdom, Ireland, Chile, Russia, France, United Arab Emirates, South Africa, Saudia Arabia, Poland, and Mexico. Virgin Mobile is a part of the many Virgin brands owned by Richard Branson. The Virgin Mobile brand was founded in October of 2001.

Virgin Mobile offers phones and phone plans. Keep reading for instructions on how to cancel your service with Virgin Mobile.

Transfer Your Mobile Service to Another Carrier

When you sign up with a new mobile carrier, they are able to cancel your existing plan and transfer your phone number. Simply visit your new mobile carrier of choice and sign up with them.

You may have to pay outstanding charges and cancellation fees. Your new mobile carrier won't be able to provide exact details about any fees, so you'll have to call the Virgin Mobile Customer Support team for more details.

Call Virgin Mobile's Customer Support Team

You can cancel your Virgin Mobile service plan over the phone. Call the Virgin Mobile Customer Support Team and ask to cancel. They will try to encourage you to stay and entice you with promotions, so make sure you remain polite and firm in your request to cancel.

Make sure to get clarification on any outstanding fees that will be owed, as well as any cancellation fees. Ask the customer service representative to send you an email confirming the cancellation and outlining the fees that are due. Keep the Virgin Mobile customer service representative on the phone with you until you have received the email and verified that it looks correct.

Make sure to ask what will happen to your phone number. If you wanted to keep your phone number, you would have to sign up with a new mobile carrier before canceling the plan and have them transfer the number over.

If you prefer to keep your phone number, we recommend you follow the steps outlined in 'Transfer your Mobile Service to Another Carrier' above.

Email Virgin Mobile's Customer Support Team

You can email the Virgin Mobile Customer Support Team and ask for your service plan to be terminated. If there are outstanding balances or applicable cancellation fees, they may not be able to process the request via email and ask that you call them instead.

Visit a Virgin Mobile Retail Location

You can visit a Virgin Mobile retail location and ask them to cancel your service. Search for 'Virgin Mobile location near me' and find a store to visit. Make sure to take note of the hours of operation to visit at the right time.

When canceling your plan, either get paper documentation of the cancelation or ask for an email confirming the cancellation. Be warned that they will try to encourage you to stay and entice you with promotions, so make sure you remain polite and firm in your request to cancel.