How Can I Change or Cancel a Payment Arrangement I Made with Virgin Mobile?

How Can I Change or Cancel a Payment Arrangement I Made with Virgin Mobile

Virgin mobile is a network service provider using the same 4G spectrum band as EE. The company offers phone services, internet, and text service. Customers can use prepaid or postpaid wireless services. Virgin Media offers customers television, mobile phone, and broadband internet service over its cable network. Besides, the mobile service is under the Virgin Mobile brand, which is the mobile virtual network operator and uses Orange and T-Mobile networks.

Currently, Virgin Mobile brand is undergoing a shutdown by the parent company Optus. The network is expected to stop selling internet and phone service by June 15. All the company stores will close, but customers already on the existing plans will receive services for the time being.

Existing customers will move to Optus to ensure they continue to receive their services normally without any problems. No need to panic there, right?

How Do I Cancel My Payment Arrangement with Virgin Mobile?

You can change your payment by following the procedure below.

1. Go to Virgin Mobile homepage
2. Sign in to your account
3. Select payment on the top page
4. Select direct debit
5. The new page shows the direct Debit details that are linked to your Virgin Mobile account
6. Click change at the bottom page
7. Confirm the change by clicking OK

After canceling the service, you can choose a new service. Canceling a contract means paying 25% of your pro-rated plan fee for the rest of the contract. For instance, if you cancel a $35 plan 3-months early, you will be charged a $26.25 fee to leave. To end your contract, simply contact Virgin Mobile customer support for help if you have problems doing it online.

How Do I Cancel My Virgin Mobile Direct Debit?

1. Go to Virgin Mobile homepage
2. Sign in to your account
3. Select Payment
4. Select Manage Direct Debit
5. Select Change and make the changes
6. Click OK to confirm changes

If you never set up any Direct Debit on the account before, simply select start and set it up. You can pay your Virgin Mobile online by adding a credit or debit card to the account. The online platform enables you to view all your usage details. You can't amend the Direct Debit date once you have set it up. You need to contact your debit or credit card company to make any changes to the payment date. It's good to note that Virgin Mobile doesn't offer monthly phone payment plans.

How Do I Change Direct Debit Amount?

Simply follow the step below.

1. Go to Virgin Mobile Homepage
2. Sign in
3. Select Manage Direct Debit
4. Put your new amount and click recalculate
5. Read the incoming message and click Save.

Remember, you can only cancel your Direct Debit by contacting your bank, to do that, use online banking or contact them via phone. It's good to let the company know that you are canceling the Direct Debit.

Is My Credit Score Going to Be Affected If I Cancel a Direct Debit?

It's important to know that canceling your direct debit doesn't affect your contract. It only means that you are not making the payment as agreed. If you are late in making the payment, you are charged a late fee. However, if you don't settle the bill, then the company can share your details with a credit reference agency, which will affect your credit history.

Once you cancel the payment before its due to be made, it can't be taken out of your bank. In case the money is taken after making the cancellation, then you are entitled to a refund immediately.