How and When Can I Upgrade My Virgin Mobile Phone?
Do you need to upgrade your Virgin Mobile phone, you may do it on the phone, online, or in-store. You don't need to wait until your contract period is over.
How and When Can I Upgrade My Virgin Mobile Phone
If you wish to upgrade your Virgin Mobile phone, you have plenty of options. There are three ways to upgrade your contract;
Upgrading Online
One of the most convenient ways to upgrade your account is online.
- Sign in to your account
- Find the section ‘Plan and Device
- Change your contract
Upgrading Over the Phone
Contact a member of the support team over the phone. Explain that you would like to upgrade and ask for their help. The support representative will guide you through the relevant steps.
Upgrading In-store
Visit your local Virgin Media store and ask to upgrade. The Store Locator may help you find the store that is closest to your location.
Upgrading If You're on a Term Agreement
When you purchase a new phone with a two-year agreement, you can save a lot of money on the full retail price of the phone. You can upgrade to a new phone if you pay the remaining phone balance. It is not always possible to keep the same plan once you upgrade.
Checking the Eligibility of Your Remaining Phone Balance
- Open the ‘My Account' app
- Click on the menu icon
- Scroll down and click ‘Upgrade Status'
- When you are ready to upgrade, you may upgrade on any Virgin Mobile Store, online, or on the phone
If You are on the Supertab
You can upgrade your phone when you pay off your Virgin Mobile Super Tab balance. Follow these steps to upgrade;
- Check your existing balance. Go to the Supertab main menu on the ‘My Account app
- Go to the Virgin Mobile Store when you are ready for your new phone and you will get it right away
When you get your new phone, you need to switch over to a two-year agreement.
If you Are a Prepaid Member
Prepaid members can upgrade their Virgin Mobile phones at any time. You simply need to pay the full retail price of a new phone. To save some money, visit a Virgin Mobile Store and do a credit check. You may be eligible to move a two-year agreement. You will get a new phone at a discounted price.
Upgrading a Virgin Mobile Account Early
You can upgrade your Virgin Mobile account even if you are still under contract. Pay your outstanding contract balance in full or use the value of your phone to pay off the remaining balance. Use the Virgin Mobile Recycling page or contact the customer support team to find out the value of your phone.
You may get a new phone and upgrade to a new 24- or 36-month contract. Once you receive your new phone, you should send the old one back. When your new phone is sent to you, there will be packaging to send your old phone back. It is free of charge.
If you need help with your Virgin Mobile phone, you may seek help from the customer support team. The best way to contact Virgin Mobile is on the phone. You get the chance to speak directly with a support representative.
If you don't need to speak directly with a representative, you may seek support via email. Send the support team an email with the details of your problem. Explain the type of help you hope to receive and they will get back to you.
Virgin Mobile offers support on its Facebook and Twitter sites. You are likely to get a response fast since social media conversations are public. The help desk has tips and suggestions that may help you find solutions to your problem.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Virgin Mobile Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How and When Can I Upgrade My Virgin Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.