What Should I Ask Virgin Mobile When Shopping for Cellphone Service?

Virgin Mobile offers superfast service for around 99 percent of the UK population. With added features like data roll-over, free messaging options, and flexible data plans, it's one of the top mobile companies in the UK.

Jeff Whelpley is the editor / author responsible for this content.
Feb 6, 2024

Virgin Mobile is UK's largest and most reliable mobile telephone company. It is owned by Virgin Media which is a part of Virgin Media O2.

The mobile company is widely known for its broadband and mobile phone services. Virgin Media also offers 5G services, primarily supported by the Vodafone network.

Are you planning to shop for a new cell phone? Virgin Mobile is the cheapest cell phone provider in the UK. To make an informed decision, it is mandatory to ask the following questions to your mobile company.

What are the Plans and Pricing for the Mobile Phone?

Virgin Mobile offers a freestyle mobile contract for your cell phone. The company splits the monthly payment bill into two parts, one for your mobile and the other for your data plan.

You can buy a mobile with zero interest rates under flexible loan payment options. Choose phone on a 12-month, 24-month, or 36-month contract basis. Also, contact the customer service representative to find the best plans when buying a new Virgin Mobile cell phone.

What Brands of Phones Does the Company Provide?

Virgin Mobile offers the latest models of 4G and 5G compatible smartphones at reasonable prices. The best mobile phone company can select from a wide range of Apple, Samsung, Sony, and Oppo phones with the latest features.

All Virgin Mobile phones come with a 24-month warranty period. Customer support can guide you to get the best deals on the latest smartphones.

Do Minutes Rollover From One Month to the Next?

Virgin Mobile offers a data roll-over facility on its phones. Unused data will be carried over to the next month in your data plan.

Can I Cap My Data Plan?

Virgin Mobile is the best mobile phone company that allows you an option to put a safety buffer for your data plan. The company sends text alerts to remind if when you are nearing the buffer limit.

What If I Use Extra Data in a Month?

Virgin Mobile charges a nominal rate of £3 per GB each day if you cross your data limit.

The company offers a flexible data plan. You can always call the support staff to upgrade the existing data plan to accommodate your requirement.

What Other Features are Provided in the Cell Phone?

Virgin Mobile phones come with newly added features like call barring services, roaming activation services, voicemail, Wi-Fi calling, and parental controls.

It also offers a data-free messaging service on social media platforms like WhatsApp, Facebook, and Twitter.

What Discounts Do I get For Sim-Only Offer?

Virgin Mobile offers SIM-only for customers who pay monthly charges on texts, calls, and data. You can contact the customer service representative for exciting discounts and offers for a 12-month or a 24-month SIM-only plan.

Can I Bring My Existing Phone Into the Network?

You can switch to the Virgin Mobile network with your existing cell phone or ask for Porting Authorization Code called (PAC) if you want to retain your old number.

If you want a new mobile number in the Virgin Mobile network, you will need a Service Termination Authorization Code (STAC) to cancel your old number.

Are there Referral Reward Points?

Virgin Mobile offers reward points when you refer a friend using a unique referral code.

If your friend places an order, then both of you are entitled to receive a cash reward of £50 for a mobile phone or £15 for a SIM-only offer.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Should I Ask Virgin Mobile When Shopping for Cellphone Service?

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