How Do I Track My Order from Virgin Mobile?

Virgin Mobile was shut down in January 2020. Customers were automatically transferred to Boost Mobile. Now most orders are tracked through Boost Mobile's website, but you can call customer support if your order took place before Virgin Mobile was shut down. Tracking your order is easy, and it takes the same process whether or not you're a former Virgin Mobile customer. You can track orders through a logged-in account or use the Order Status page to track without logging in.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Virgin Mobile transferred American customers to Boost Mobile in 2020 after a company merger.

Because of the change, Virgin Mobile's website is no longer active. Most orders will now be tracked through Boost Mobile's website.

If your order was placed through Virgin Mobile's inactive site, you should contact Boost Mobile's customer service team to get help.

Option 1: Track Via Your Account Page

Since Virgin Mobile is no longer active, most orders are placed through Boost Mobile's website. Tracking your order is easy, and it takes the same process whether or not you're a former Virgin Mobile customer.

First, go to Boost Mobile's website. Look for Sign In at the top right corner of your screen. Enter your phone number and pin to continue.

From your logged-in account page, you can see past orders and shipment timelines. Click on your order to learn more.

Option 2: Track Without Signing In

Alternatively, you can track your order without signing in via the Order Status page.

Go to Boost Mobile's website and scroll to the very bottom of the page. You will see a few categories, including Support located toward the right side of your screen. Under Support, click on Order Status.

The new screen will include two boxes to enter your info, including your order number and email address. Be sure to use the email associated with your order. If you're not sure what email you used, try the one you use to log into your Boost Mobile account.

Click Submit to track your order status. You will see whether or not your order has shipped and how long it might take to arrive.

Virgin Mobile Support Options

Boost Mobile provides support now that Virgin Mobile is inactive. The company offers a support phone number for new and existing customers, which is available seven days a week.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Track My Order from Virgin Mobile?

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