How Do I Return Virgin Mobile Equipment After I've Canceled?

Users can cancel their service and return Virgin Mobile equipment to the return address given in the email.

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2020

How Do I Return Virgin Mobile Equipment After I've Canceled?

No matter how long you have been using Virgin Mobile, you can decide to cancel the service. Sometimes, this will mean you paying early exit fees if the contract was still active. You have rights as a customer and you can decide the right time to leave, but it will cost you. First you need to determine if you are still on the Virgin Mobile contract or your contract has expired. You can also contract Virgin Mobile customer support to inquire. However, it's good to start the process first.

How Do I Return Virgin Mobile Equipment After I've Canceled?

The Virgin Mobile terms and conditions clearly states that upon canceling the service, you must return the equipment without fail or you pay charges for every equipment not returned. After finalizing the cancellation, you get an email with a list of items to be returned. Use the mail address given in the email. Mail the items directly to Virgin Mobile as per the mailing address.

The equipment should be returned before the return date given therein failure to which you pay a fine for every day that the equipment is not returned.

Alternatively, you can take the equipment to your nearest Virgin Mobile store and speak to customer support. Tell them that you are returning the items for the canceled service. Don't leave until they verify that everything mentioned in your email is ticked as having been returned.

You will be charged for every equipment that is not returned and will have to pay. So, be careful to ensure that you pack everything correctly and return everything listed. If there is damage, you are liable to pay. Always handle equipment carefully to avoid unnecessary fines that can drain your pockets.

Why Must I Return the Virgin Mobile Equipment?

According to the contract you signed and the terms and conditions, it's clearly stated that the property belongs to Virgin Mobile. In the event that you cancel your service, you have to return the issued equipment. It's a mandatory requirement and they give you a list of items they expect returned.

The equipment is never yours entirely. You only use them as long as you are still using Virgin Mobile. If you cancel the contract or service, then equipment goes back to the company.

If any of the equipment is lost or damaged, you are expected to pay for it. It can be an expensive endeavor if you were careless with equipment. As a user, always read the fine print to ensure that you fully grasp what is expected of you. Once you understand the terms and conditions, ensure all equipment is kept safe and used properly without causing any kind of damage.

Always keep the Virgin Mobile equipment in a sad place to ensure that you are not paying for a lost or damaged item.

How Do I Settle the Damage Charges After Returning?

You will receive an email detailing which items were not returned as requested and those that were returned damaged. The same email will give you the penalty costs for the damages or the lost item. You can pay the amount using your previous payment method to settle your debt with Virgin Mobile after canceling the service.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Return Virgin Mobile Equipment After I've Canceled?

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