How Do I Dispute Charges on My Virgin Mobile Bill?

Virgin Mobile's Telecommunications network can be found in 8 countries including the USA. The company offers voice, text and data services to residential and commercial entities.

Depending on the Virgin Mobile services you have contracted, you will receive your bill before the beginning of your billing cycle (when you acquired Virgin Mobile services). It is crucial for you to understand your bill before making any move to dispute it.

Virgin mobile will typically produce your bill on the same date of every month and you should be able to view it a few days later. They will notify you of any billing changes via email or phone.

Your online Virgin Mobile bill will show you your billing period and the bill amount. It will also show you your bill details so you can confirm that the details on the bill are correct.

You may need to dispute a charge on your Virgin Mobile bill for several reasons. You may have participated in a promotion in which you received a discount. If you acquired a Pay as You Go phone or any other accessories from Virgin Mobile, your bill may be higher than expected.

Using your Virgin Mobile phone outside of the US will also increase your bill amount. Exceeding your allotted minutes, texts or data will also result in an exaggerated bill.

Changing your plan in the middle of your billing period is sure to lead to an abnormal bill. You may see a partial charge for the previous month and another bill for the following month.

If you experience an increase in your bill due to the above scenarios you should contact Virgin Mobile immediately to dispute the bill. You can reach them in the following ways:

Live Chat

A direct live chat with Virgin Mobile on their website is fast and efficient. It is like having a phone conversation but using text instead of voice.

Starting a live chat with Virgin Mobile customer service includes following these steps:

1. Launch your browser and open the Virgin Mobile website

2. Scroll to the bottom of the page and click 'Contact Us.' Another alternative is clicking the tab labeled 'Help and Advice' at the top of the page and subsequently clicking 'Contact Us' under 'Get in Touch'

3. You will be presented with a number of ways through which you can contact Virgin Mobile customer service. Click the live chat button and proceed to start a chat.

Contact Form

Virgin Mobile's contact form is another excellent alternative to send a query about your phone bill. The form gives you a lot of space to clearly describe your query.

You can access the contact form by:

1. Launching your browser and opening the Virgin Mobile website

2. Scroll to the bottom of the page and click 'Contact Us.' Another alternative is clicking the tab labeled 'Help and Advice' at the top of the page and subsequently clicking 'Contact Us' under 'Get in Touch'

3. Click 'Send a query' under 'Got a Question?' and you will be directed to the form.

4. Fill in the requisite details and when finished evaluate your answers and then click 'Submit.'

Phone

Virgin Mobile's customer service have a phone number through which you can call them or text them about a billing query. You can call them or text them at any time depending on what you prefer.

Retrieve the Virgin Mobile customer service phone number from GetHuman.

Email

If you cannot reach Virgin Mobile Business customer service by phone, you can send them an email and send your query. It takes longer to response via email than through the phone.

Retrieve the Virgin Mobile customer service email address at GetHuman.