Hi my account number is *********. I am currently in China so it's not convenient for m...

GetHuman-sophiawe's Dispute a Charge issue with Virgin Mobile from June 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-sophiawe's own words
Hi my account number is *********. I am currently in China so it's not convenient for me to call customer service. I received my bill for the period of May *, **** to June *, **** and there was a $**.** charge of calls. I am using a local phone number in China to make all my calls and I wonder why I got charged from virgin too? How can I avoid double charge since I will be staying in China for another two months? Thanks!!!
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Virgin Mobile

Dispute a Charge issue
Reported by GetHuman-sophiawe
Jun 13th, 2019 - 4 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 5308 others
0 customers following this
Timeline
GetHuman-sophiawe started working on this issue
Jun 13th 3:44am