Hi my account number is *********. I am currently in China so it's not convenient for m...
GetHuman-sophiawe's Dispute a Charge issue with Virgin Mobile from June 2019
Help with my Virgin Mobile issue
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Name on the account, Phone number on the account, Billing address, and PIN on the account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-sophiawe's own words
Hi my account number is *********. I am currently in China so it's not convenient for me to call customer service. I received my bill for the period of May *, **** to June *, **** and there was a $**.** charge of calls. I am using a local phone number in China to make all my calls and I wonder why I got charged from virgin too? How can I avoid double charge since I will be staying in China for another two months? Thanks!!!
GetHuman-sophiawe did not yet indicate what Virgin Mobile should do to make this right.
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