Im getting a message from virgin hub saying "thank you for being a valued customer take...

GetHuman1972402's customer service issue with Virgin Mobile from January 2019

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The issue in GetHuman1972402's own words
Im getting a message from virgin hub saying "thank you for being a valued customer take a moment to activate your device" in order to clear the message it is asking for a password and I've tried every password I've ever used and now message stays there. The thing is the phone is activated in running of my old account with this new phone also in able to take calls and receive them message just has me worried.
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Virgin Mobile

Customer service issue
Reported by GetHuman1972402
Jan 15th, 2019 - 9 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 4 customers so far
Similar issue to 3098 others
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GetHuman1972402 started working on this issue
Jan 15th 10:31pm