it says my sim card is invalid - use my phone - the phone won’t work

GetHuman-wtfcourf's tech support issue with Virgin Mobile from April 2018

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The issue and preferred resolution, in GetHuman-wtfcourf's own words:
use my phone ... it says my sim card is invalid
the phone won’t work
get my sim card to work
Help with my Virgin Mobile issue
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Virgin Mobile

phone
tech support issue
Reported by GetHuman-wtfcourf
Apr 20th, 2018 - 3 mons ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 2 customers so far
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Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman-wtfcourf started working on this issue
Apr 20th 5:50pm