The Target closest to me had sold out of an item. So online said * in stock at the Tar...

GetHuman977529's customer service issue with Target.com from August 2018

3 views
 | 
67 similar
 | 
0 following
Help with my Target.com issue
How did GetHuman977529 do it?
Waiting to hear how GetHuman977529 fixed the problem to share with other customers.
The issue in GetHuman977529's own words
The Target closest to me had sold out of an item. So online said * in stock at the Target in Port St Lucie FL. A ** minute drive but I wanted the item so I ordered it. Went to pick it up and the clerk gave me another customer's order which I told them was not mine. When they did find my order, they had picked the wrong item. Clerk's quick search said none on floor or in stock. I was annoyed, a ** minute one way drive for nothing. I asked the clerk to process a refund and she said she could not because it was not yet acknowledged in her system and it might be ** hours before it could be refunded. WHAT IS THIS A JOKE? You admit that you gave me the wrong item but I cannot return it. She said I could return it the next day at any Target store and kept saying that the online order is a different company so they had no control or responsibility for the ***** up. She took offence when I let her know that was unacceptable and she told me she was doing everything possible to help me. IN OTHER WORDS NO HELP WAS SOMEHOW HELPING ME. I asked for the manager who acted like she was doing me a big favor allowing a return "without a receipt"? WHAT? They had given me that wrong item minutes ago. This is what you call good Customer Service?
GetHuman977529 did not yet indicate what Target.com should do to make this right.
I have an issue with Target.com too
How GetHuman977529 fixed the problem
We are waiting for GetHuman977529 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Target.com's attention and get better help faster. Tap below to get started.
Having Target.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Target.com email you?
This email address isn't valid
Follow this issue
See how GetHuman977529 fixes it.
This email address isn't valid

Target.com

Customer service issue
Reported by GetHuman977529
Aug 10th, 2018 - 7 mons ago
I have an issue with Target.com too
Fixed
Seen by 3 customers so far
Similar issue to 67 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman977529 started working on this issue
Aug 10th, 2018 11:00pm
GetHuman977529 confirmed the issue is fixed. Hooray!
Aug 16th, 2018 9:23pm