Bought new phone but my SIM card says locked when I put it in my new phone

GetHuman5526864's Device Support issue with T-Mobile from December 2020

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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
If you are having technical difficulties with your Verizon services please reset your phone or bring the phone into the Verizon store. If the issue is with cell service please check your area to see if Verizon is down.
The issue in GetHuman5526864's own words
The problem: Bought new phone but my SIM card says locked when I put it in my new phone

GetHuman5526864 did not yet indicate what T-Mobile should do to make this right.

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T-Mobile

Device Support issue
Reported by GetHuman5526864
Dec 6th, 2020 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 2181 others
0 customers following this

Timeline

GetHuman5526864 started working on this issue
Dec 6th, 2020 10:46am

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