I signed up for the Magenta Unlimited ** account for me and my husband - we have unlock...

GetHuman1825535's customer service issue with T-Mobile from June 2020

Help with my T-Mobile issue
The issue in GetHuman1825535's own words
I signed up for the Magenta Unlimited ** account for me and my husband - we have unlocked our phones from another carrier and are waiting for a sim card to set up service with T Mobile. **We still haven't received the sim cards, but today we received a bill for service dating back to June *. We are still paying for another carrier and haven't ported over yet. Moreover, the bill lists two phone numbers we've never heard of before - ***-***-**** and ***-***-****. **Help!

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T-Mobile

Customer service issue
Reported by GetHuman1825535
Jun 16th, 2020 - 4 months ago
Fixed
Seen by 5 customers so far
Similar issue to 1897 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman1825535 started working on this issue
Jun 16th 4:03pm
GetHuman1825535 confirmed the issue is fixed. Hooray!
Jun 16th 8:11pm

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