Hello, I am in Spain and I will be visiting the US in August. Therefore, I need to acti...
GetHuman3233297's customer service issue with T-Mobile from July 2019
Help with my T-Mobile issue
First: share to improve GetHuman3233297's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3233297 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman3233297's own words
Hello, I am in Spain and I will be visiting the US in August. Therefore, I need to activate my eSim with TMobile in order to have unlimited coverage during my stay. Now, I downloaded the TMobile eSim app to activate a new prepaid line of service on my ESIM, but it won't let me continue after entering my email address as I guess it requires a US zip code and address. What I don't know is if I can complete the required information under the heading "Primary place of use" with my Spanish details.**I guess I need help to set it up and learn how it works.**I'll appreciate any help you can provide.**Kind regards,*Leticia J.
GetHuman3233297 did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman3233297 fixed the problem
We are waiting for GetHuman3233297 to fix the problem and share the solution with the rest of us customers.
Please help with my T-Mobile issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.