Hello, I am in Spain and I will be visiting the US in August. Therefore, I need to acti...

GetHuman3233297's customer service issue with T-Mobile from July 2019

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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman3233297's own words
Hello, I am in Spain and I will be visiting the US in August. Therefore, I need to activate my eSim with TMobile in order to have unlimited coverage during my stay. Now, I downloaded the TMobile eSim app to activate a new prepaid line of service on my ESIM, but it won't let me continue after entering my email address as I guess it requires a US zip code and address. What I don't know is if I can complete the required information under the heading "Primary place of use" with my Spanish details.**I guess I need help to set it up and learn how it works.**I'll appreciate any help you can provide.**Kind regards,*Leticia J.
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T-Mobile

Customer service issue
Reported by GetHuman3233297
Jul 11th, 2019 - 9d ago
I have an issue with T-Mobile too
Not resolved
Seen by 3 customers so far
Similar issue to 7166 others
0 customers following this
Timeline
GetHuman3233297 started working on this issue
Jul 11th 10:10pm
GetHuman3233297 indicated the issue is not fixed yet.
Jul 12th 12:15pm